Senior IT Support Specialist

3 weeks ago

Circleville, Ohio, United States TalentBurst Full time
Job Summary:

We are seeking a highly skilled Senior Analyst to join our IT team in Circleville, OH. As a Senior Analyst, you will be responsible for providing end-user support for installation of manufacturing applications, manufacturing system integration, and network telecommunication equipment. You will also work with vendors to manage and implement business-specific applications within the environment.

Key Responsibilities:

  • Provide end-user support for installation of manufacturing applications, including troubleshooting and maintenance of standard, specialized, and customized applications.
  • Perform manufacturing system integration, including design, build, and implementation of manufacturing IT infrastructure.
  • Support and maintain network telecommunication equipment, including network routers, switches, wireless access points, and VoIP telephones.
  • Work with vendors to manage and implement business-specific applications within the environment.
  • Coordinate the resolution of end-user problems, providing the appropriate level of support and escalating issues as needed.
  • Define and document support processes.
  • Communicate with stakeholders to ensure expectations of problem resolution are set early and often.
  • Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and service is restored quickly and correctly.
  • Perform root cause analysis to prevent repeat issues.
  • Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.

Requirements:

  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
  • Minimum of three (3) years of IT Support experience.
  • Well-versed with computer hardware and accessories.
  • Well-versed with Microsoft operating systems, including Windows 7 and Windows 10.
  • Well-versed with Microsoft Office software, including Office 2010, 2013, and Office 365.
  • Familiarity with Audio/Video conferencing through Microsoft TEAMS.
  • Effective communication skills, both oral and written.
  • Ability to quickly adapt and learn applications in use in the environment.
  • Ability to perform high-level troubleshooting and problem-solving.
  • Ability to effectively document resolutions.
  • Able to interact with executive-level end users.
  • Basic understanding of network installation and support.
  • Ability to multi-task and work collaboratively.

Desirable Experience/Attributes:

  • Previous experience working in the Chemical Manufacturing Industry.
  • Familiarity with ServiceNow.
  • Works well and collaboratively with others.
  • Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tablets, etc.).
  • Basic understanding of Printers (local and Network) as well as printing methods (Server & DirectIP Printing).

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