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Financial Counselor

2 months ago

Milwaukee, Wisconsin, United States Froedtert Health Full time
Job Summary:

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

Responsibilities:
  • Assess patient financial needs and provide guidance on available financial assistance programs
  • Collect deposits and process payments in accordance with hospital policies
  • Screen patients for eligibility for governmental programs and assist with applications
  • Provide excellent customer service and maintain positive relationships with patients and hospital staff
  • Work closely with Admitting/Registration, Preauthorization, Care Management, and other department personnel to ensure accurate and timely financial processing
Requirements:
  • One year of experience in healthcare/revenue cycle functions, case management, or social work
  • Experience using Microsoft, Excel, and other software programs
  • Experience using Epic in a healthcare environment
  • Experience in social work or case management
Preferred Qualifications:
  • Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field
  • State of Wisconsin and Federal Certified Application Counselor Designation
  • Current Licensed Health Insurance Agent
About Froedtert Health:

Froedtert Health is a regional health network that operates eastern Wisconsin's only academic medical center and adult Level I Trauma center. We are committed to providing high-quality patient care, medical research, and education. Our health network includes ten hospitals, nearly 2,000 physicians, and more than 45 health centers and clinics.