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Service Lane Coordinator

2 months ago

Saginaw, Michigan, United States Wilson Ford Lincoln Full time

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Service Advisor at Wilson Ford Lincoln. As a Service Advisor, you will be the first point of contact for our customers and will be responsible for delivering exceptional customer service and ensuring a seamless experience in the service lane.

Key Responsibilities:

  • Customer Service: Provide prompt, courteous, and effective service to customers, ensuring their needs are met and exceeded.
  • Service Lane Management: Oversee the flow of the service lane, ensuring efficient use of technician time and minimizing wait times for customers.
  • Inventory Management: Ensure that the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
  • Communication: Provide clear and concise communication to customers regarding their vehicle's status, repairs, and maintenance needs.
  • Team Collaboration: Work closely with technicians, service managers, and other team members to ensure seamless communication and efficient workflow.

Requirements:

  • Organizational Skills: Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
  • Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Technical Skills: Basic knowledge of automotive repair and maintenance procedures.
  • Education and Experience: High school diploma or equivalent required; prior experience in customer service or a related field preferred.

What We Offer:

  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Collaborative Work Environment: Collaborative and supportive work environment with a focus on teamwork and customer satisfaction.