Patient Services Representative

2 weeks ago


South Elgin, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Northwestern Medicine. As a key member of our healthcare team, you will provide exceptional customer service to patients and company representatives, ensuring a positive experience for all.

Responsibilities
  • Greet patients and obtain required information for registration and verification
  • Perform patient registration, including verifying insurance information and collecting co-pays and outstanding balances
  • Update patient demographic information and company information
  • Answer phone calls and schedule appointments
  • Direct and document patient calls as appropriate
  • Coordinate scheduling of outside testing for patients
  • Serve as liaison between patient and practice
  • Provide back-up for scheduling appointments
  • Perform daily reconciliation report to ensure charges have been entered correctly
  • Pull charts and ready them for the next day appointments; file completed patient charts daily
  • File test/procedure results in patient's medical record after physician has signed off on the results
  • Liaison with company representatives or potential employees to ensure correct services are provided
  • Review Epic chart prior to patient appointments to ensure consents are within the past 12 months and insurance card is current
  • Respond to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol
Requirements
  • High School diploma or equivalent
  • Medical office coding experience preferred
  • Previous physician office or customer service experience preferred
Why Join Our Team?

At Northwestern Medicine, we pride ourselves on providing competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. We take care of our employees and offer a positive work environment that fosters growth and development.



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