Patient Access Representative

2 weeks ago


Elgin, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Advocate Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and admission process for patients. Your exceptional communication skills and ability to work in a fast-paced environment will make you an asset to our team.

Key Responsibilities
  • Registration and Admission: Accurately collect and verify patient demographic and insurance information, ensuring timely and accurate registration and admission processes.
  • Medical Records Management: Maintain accurate and up-to-date medical records, ensuring compliance with regulatory requirements and hospital policies.
  • Communication and Customer Service: Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a timely and professional manner.
  • Revenue Cycle Management: Ensure accurate and timely billing and collection processes, working closely with the revenue cycle team to resolve any issues or discrepancies.
  • Quality and Safety: Participate in performance improvement activities, identifying opportunities for improvement and contributing to the development of solutions to enhance patient care and safety.
Requirements
  • Education: High School diploma or equivalent required; 2 years of experience in a healthcare or customer service position preferred.
  • Skills: Effective organizational and prioritization skills, computer literacy, and excellent communication and interpersonal skills.
Working Conditions

This position requires the ability to work in a fast-paced environment with established time constraints and difficult situations. The successful candidate must be able to make independent professional decisions pertaining to high-quality patient care and possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job.



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