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Contact Center Infrastructure Expert
3 weeks ago
This role is responsible for supporting and administering existing Avaya Aura/Elite contact center technology and for designing and implementing new solutions as well as implementation, configuration, daily operation and upgrading of core Avaya Aura Products including System Manager, Session Manager, Communication Manager, Media Server, Voice Gateways, Application Enablement (AES), Avaya Experience Portal. Develop and implement call routing plans, vectors, VDNs, IVR scripts.
