Genesys Cloud Solutions Expert

3 weeks ago


Lake Forest, Illinois, United States Grainger Businesses Full time
About This Role

We are seeking a highly skilled Cloud Platform Architect to design, implement, and maintain our Genesys Cloud platform. The estimated salary for this position is $105,000 - $130,000 per year.

As a member of our Grainger Voice team, you will work closely with cross-functional teams to ensure the seamless integration of Genesys Cloud solutions into our existing infrastructure. Your expertise in cloud technologies will play a critical role in enhancing our contact center operations and delivering exceptional customer experiences.

Responsibilities:

  • Design and implement Genesys Cloud solutions to meet specific business needs.
  • Configure and customize Genesys Cloud applications for optimal performance and functionality.
  • Integrate Genesys Cloud with existing systems and third-party applications, such as Salesforce and workforce management tools.

Qualifications:

  • Bachelor's/master's degree in computer science, Information Technology, or a related field.
  • Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud), including configuration, administration, and troubleshooting.
  • Strong understanding of contact center operations and telephony concepts.


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