Field Service Engineer Support Specialist

3 days ago


Lake Zurich, Illinois, United States Danaher Corporation Full time

Are you looking for a challenging role that combines technical expertise with exceptional communication skills? Do you want to be part of a global team that is making a real difference in people's lives?

As a Service Coordinator at Danaher Corporation, you will play a critical role in ensuring the smooth delivery of customer service requests. You will be responsible for dispatching work orders to Field Service Engineers, coordinating complex scheduling using Salesforce.com, and ordering parts for the work orders.

In this role, you will have the opportunity to:

  • Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance as well as ordering parts for the work orders.
  • Provide outstanding internal and external customer communication via phone and email, including the coordination of new product installations in partnership with internal teams and external logistics partners.
  • Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies.

We offer a competitive salary range of $60,000 - $80,000 per year, based on experience and qualifications, as well as a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

The essential requirements of the job include:

  • Associate degree with 1+ years of customer service experience OR equivalent work experience (3+ years customer service experience)
  • Customer service experience in a high-volume call center or customer-facing environment
  • Demonstrated analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail

It would be a plus if you also possess previous experience in:

  • Minimum 1 year of actively dispatching Field Service Engineers
  • Experience working with Salesforce.com and/or SAP
  • Previous experience in and through knowledge of the medical device and/or related industries


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