Relationship Banker I, II or III

3 days ago


Santa Rosa, California, United States Exchange Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Relationship Banker to join our team at Exchange Bank. As a key member of our banking team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our full range of products and services.

Key Responsibilities
  • Process customer transactions, including deposits, withdrawals, and loan payments, with accuracy and confidence.
  • Educate customers on our retail products and services, including deposit accounts, non-equity consumer loans, credit cards, cash management, merchant services, and safe deposit boxes.
  • Facilitate ongoing relationship servicing with existing customers to nurture loyalty and retention, as well as acquire additional business.
  • Recommend cross-sell opportunities by asking customers open-ended questions and identifying their needs.
  • Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department.
Requirements
  • Confident communication with customers from diverse backgrounds and experiences.
  • Positive, upbeat, and professional personality.
  • Experience with cash handling, including a basic understanding of banking principles.
  • Able to work branch hours, including weekends, and some evenings.
  • At least one year of experience working in banking, retail, or a customer service role.
Compensation

The hiring range for this position is $20.40 to $30.32 per hour, commensurate with the candidate's applicable experience, education, and skills.

About Exchange Bank

Established in 1890, Exchange Bank is a unique community bank with a rich history, ownership, and legacy. Our employees enjoy a work environment that values work/family balance, encourages community involvement, and provides a competitive compensation and benefit package.

Our mission is to invest in people, business, and community to build a strong future. We are committed to respect, integrity, teamwork, and equal opportunity employment.



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