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Retail Store Customer Service Representative

2 months ago

Fayetteville, Arkansas, United States Sherwin-Williams Full time

Job Summary:

This part-time position is crucial to the success of our retail stores. As a Retail Store Customer Service Representative, you will work closely with customers to determine their needs, answer their questions about products, and recommend the right solutions. You will also be responsible for promptly resolving any customer concerns, ensuring maximum client satisfaction, and maintaining high-quality and visual standards of the products and store.

Key Responsibilities:

  • Provide exceptional customer service to ensure high levels of customer satisfaction
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive relationships with customers
  • Process sales transactions accurately and consistently with company policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish