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Service Operations Coordinator

2 months ago

Greensboro, North Carolina, United States Aurora Ventures Full time

About Aurora Ventures

Aurora Ventures is a leading company in the development, manufacturing, and distribution of industrial high-tech cleaning systems. These systems are used as customized modules for the highest demands in the production lines of international clients in microengineering, medical technology, pharmaceuticals, electronics, and more.

Job Summary

We are seeking a Service Administrator to join our team in a Service Operations role. The successful candidate will be responsible for creating service offers, invoicing service assignments, and ordering spare parts. This position will also involve creating customer orders, invoices, ordering bank guarantees, and managing reminders.

Key Responsibilities

  • Develop and implement service strategies to meet customer needs
  • Manage service operations, including scheduling, dispatching, and tracking
  • Coordinate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Provide exceptional customer service and support

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and other relevant software

What We Offer

Aurora Ventures offers a competitive salary and benefits package, as well as opportunities for professional growth and development.