Customer Service Associate

4 weeks ago


Berwick, Pennsylvania, United States The GIANT Full time
Job Summary

The GIANT Company is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and assisting with various tasks as needed.

Key Responsibilities

• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner

• Maintain a clean and safe store environment, including sweeping and mopping floors, emptying trash, and restocking shelves

• Assist with various tasks as needed, including collecting carts, restocking coolers, and vacuuming the front-end of the store

• Demonstrate good communication skills, both verbally and in writing

• Complete other duties as assigned by management

Requirements

• Must be authorized to work in the U.S.

• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner

• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation

• Must be able to use, or learn to use, the equipment and tools used to perform this job

• Must meet the company performance standards for the job, including but not limited to regular attendance

• Must complete the company introductory (probationary) period of 30 or 60 days

• Must be able to perform all job functions safely

• Must meet the company performance standards for the job

• Must agree to wear the proper assigned clothes and shoes approved for this job

• Must have and maintain valid specialty licenses, certificates, or permits required for the position

Physical Requirements

• Shift hours: minimum 4-hour shifts or more depending upon business needs

• Job cycles: continual max

• Lift/carry: 50 lbs.

• Stand 55%, sit 0%, walk 45%

• Category IV: lifting, carrying, P/P up to 50 lbs.

• Max pull static: 20 lbs.

Preferred Requirements

• Team members are responsible for understanding company policy and procedures as promulgated in the policy and procedure manual and the team member handbook

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

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