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Family Services Specialist I/II

2 months ago

Muskogee, Oklahoma, United States Oklahoma Human Services Full time
Job Description

This position is located in Muskogee, Oklahoma.

Job Summary:

We are seeking a highly skilled Family Services Specialist I/II to join our team at Oklahoma Human Services. As a key member of our team, you will provide world-class service to clients of Adult and Family Services, ensuring that they receive the support they need to thrive.

Responsibilities:

  • Interview and process electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures.
  • Provide clear documentation of casework and independently perform complex tasks.
  • Offer first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.
  • Handle customer contact primarily via phone, incoming and outgoing calls.
  • Work in a fast-paced environment, demonstrating customer service, flexibility, and organizational skills.

Requirements:

  • Level I: Two years of clerical office work in a business, public sector, or social work environment, or an equivalent combination of education and experience.
  • Level II: A bachelor's degree, or an associate's degree plus two years of clerical office work in a business, public sector, or social work environment, or an equivalent combination of education and experience.

Preferred Qualifications:

Previous call center experience is preferred.

What We Offer:

Oklahoma Human Services is a Fair Chance Employer and offers a competitive salary and full state employee benefits.

This is a position in the Oklahoma Civil Service.