Customer Service Eligibility Specialist

4 weeks ago

Muskogee, Oklahoma, United States Oklahoma Human Services Full time
Job Description

This position is located in a fast-paced environment where you will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a dynamic setting.

Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.

The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls.

This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time.

Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

Minimum Qualifications:

Level I:
  • Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
  • OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.


Level II:
  • Education and Experience requirements consist of a bachelor's degree;
  • OR an associate's degree plus two years of clerical office work in a business, public sector, or social work environment
  • OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor's degree.


Preference Statement

Preference may be given to applicants with previous call center experience.

Job Responsibilities

  • This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
  • Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
  • The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls.
  • This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time.
  • Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)


OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 24-JD213

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