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Tax Office Operations Manager

2 months ago

White Sulphur Springs, West Virginia, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Tax Office Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our tax offices, providing exceptional customer service, and leading a team of associates to achieve our goals.

Key Responsibilities
  • Lead and Manage a Team: Supervise and motivate a team of associates to achieve sales and customer service goals.
  • Operational Excellence: Ensure the efficient operation of the tax office, including scheduling, inventory management, and customer flow.
  • Customer Service: Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
  • Training and Development: Train and develop associates to ensure they have the skills and knowledge needed to succeed in their roles.
  • Performance Management: Monitor and manage associate performance, providing feedback and coaching to improve results.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or customer service environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to resolve issues and concerns in a timely and professional manner.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with associates, customers, and management.
  • Computer Skills: Proficient in Microsoft Office and other software applications.
About Us

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing exceptional customer service.