Veterinary Client Service Representative
8 hours ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at Synergy Pet Group. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients and their pets.
Key Responsibilities:
- Manage a high volume of inbound calls, emails, and LiveChats daily
- Develop in-depth knowledge of our products and services
- Identify and understand client needs, manage expectations, and prioritize meeting and exceeding their needs
- Take ownership of the entire client experience and deliver exceptional service
- Demonstrate empathy, build rapport, and create long-term relationships with clients
Requirements:
- A friendly, positive, customer service-focused mindset
- Pet lovers
- Strong communication skills, both verbal and written
- Active listening
- Proven problem-solving
- Confident decision making
- Adaptability
- Multitasking, with emphasis on managing priorities
- Respect for colleagues, business partners, and clients
What We Offer:
- A friendly team and office atmosphere
- Competitive compensation
- Health, Dental, Vision, and Life Insurance
- 401K Retirement Plan
- Pet Benefits
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