Veterinary Client Service Representative

8 hours ago


Lakewood, United States Synergy Pet Group Full time
Job Opportunity

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Synergy Pet Group. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients and their pets.

Key Responsibilities:

  • Manage a high volume of inbound calls, emails, and LiveChats daily
  • Develop in-depth knowledge of our products and services
  • Identify and understand client needs, manage expectations, and prioritize meeting and exceeding their needs
  • Take ownership of the entire client experience and deliver exceptional service
  • Demonstrate empathy, build rapport, and create long-term relationships with clients

Requirements:

  • A friendly, positive, customer service-focused mindset
  • Pet lovers
  • Strong communication skills, both verbal and written
  • Active listening
  • Proven problem-solving
  • Confident decision making
  • Adaptability
  • Multitasking, with emphasis on managing priorities
  • Respect for colleagues, business partners, and clients

What We Offer:

  • A friendly team and office atmosphere
  • Competitive compensation
  • Health, Dental, Vision, and Life Insurance
  • 401K Retirement Plan
  • Pet Benefits


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