Customer Service Representative

6 days ago


Murfreesboro, United States The UPS Store Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Center Associate at The UPS Store. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages, and operating various equipment and devices.

Key Responsibilities
  • Provide world-class customer service to all retail customers, ensuring a positive and memorable experience.
  • Process packages for courier shipment, including receiving, weighing, and labeling.
  • Operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices with expertise.
  • Advise customers on products, services, and best-value options, demonstrating confidence and industry knowledge.
  • Maintain a clean, organized, and safe working environment, adhering to company standards.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent required.
  • Strong computer skills, including Microsoft Office and Adobe Suites.
  • Outstanding phone skills and verbal communication abilities.
  • Prompt, reliable, and responsible, with a friendly and genuinely helpful demeanor.
  • Able to lift 40+ pounds and work a flexible schedule, including 2-3 Saturdays per month.


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