Client Ambassador
3 weeks ago
Job Summary: We are seeking a highly motivated and results-driven Client Ambassador to join our team at EBizCharge. As a Client Ambassador, you will be responsible for developing and maintaining strong relationships with our existing clients, identifying opportunities for growth and improvement, and ensuring their satisfaction with our products and services.
Key Responsibilities:
- Proactively contact assigned accounts to build warm personal connections, confirm their positive experience with our company, and identify areas for improvement.
- Reassure accounts of any outstanding issues or concerns, escalate appropriately, and communicate updates in a timely manner.
- Verify the business software used by accounts and ensure they are aware of the benefits of integration, email payment tools, and other beneficial services.
- Obtain positive customer surveys, online reviews, references, and client referrals from accounts.
- Enter updates correctly in our CRM system and notify relevant parties of impactful changes.
Requirements:
- Act with integrity in all interactions and develop trust with accounts.
- Engage with accounts in a way that builds confidence in our company and projects a warm and friendly image.
- Follow-up appropriately to ensure accounts experience a high level of responsiveness.
Performance Metrics:
- Productivity Time: 5 hours outbound calls to assigned accounts daily.
- 90-Day Touch: All assigned accounts contacted every 90 days at a minimum.
- Online Reviews: Minimum 50 online reviews posted and logged in CRM system monthly.
- References: Obtain permission from a minimum of 50 accounts to offer their information as a company reference monthly.
- Client Referrals: Generate 50 warm referrals from accounts monthly.
- Survey Responses: Maintain an average score of no less than 95% on all surveys received after interactions with accounts.
Benefits:
- 100% employer-paid benefits for selected plans.
- Retirement 401(k) plan with company match.
- Gym access, dry cleaners, and car wash conveniently located within the building.
- Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
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