Client Ambassador

4 weeks ago

Irvine, United States EBizCharge Full time

Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees unlimited earning potential, career advancement opportunities, and a dynamic work environment.

Client Ambassadors are responsible for developing and maintaining warm and friendly relationships with existing clients and generating reviews, references, and warm referrals for the sales team.

Responsibilities:

Proactively contact all assigned accounts to:

  • Build warm personal connections.
  • Confirm that the accounts view the company favorably and have had a positive experience thus far.
  • Identify from the accounts ways in which the company can continue to improve and share these ideas with sales management.
  • Reassure the accounts if they report outstanding issues or concerns and escalate appropriately, communicate updates in a timely manner to the accounts and share the details of resolution.
  • Verify the business software the accounts use and ensure all accounts are aware of the benefits of integration, email payment tools, and other beneficial services to expand usage of the companys products. Assist with obtaining these additional features.
  • Obtain positive customer surveys, online reviews, references, and client referrals from accounts. Three client referrals requested in all positive interactions.
  • Ensure accounts are satisfied and request a survey response after all interactions - performance based in part on responses to surveys.
  • Discover if the accounts belong to any associations and work with any software resellers - generate potential partnership opportunities for the company.

Continuing Responsibilities:

  • Enter all updates correctly in the companys CRM system and notify relevant parties if impactful changes are requested by accounts.
  • Develop ideas to enhance the experience for the companys accounts and share a minimum of 5 suggestions at each monthly performance evaluation.
  • All other tasks as directed by sales leadership.

General Expectations:

  • Act with integrity in all interactions and develop trust with accounts.
  • Engage with accounts in a way that builds confidence in the company and projects a warm and friendly image.
  • Follow-up appropriately when needed to ensure accounts experience a high level of responsiveness, even if there is no substantive update or resolution to an outstanding item. Work closely with the technical support and admin departments to ensure accounts are assisted in a timely manner.
  • Maintain positivity and high level of energy on the phone with accounts throughout each day. Performance Metrics:
  • Productivity Time - 5 hours outbound calls to assigned accounts daily (measured on a 1 to 5 scale).
  • 90-Day Touch - All assigned accounts contacted every 90 days at a minimum (measured on a 1 to 5 scale).
  • Online Reviews - Minimum 50 online reviews posted and logged in CRM system monthly from assigned accounts (measured on a 1 to 5 scale).
  • References - Obtain permission from a minimum of 50 accounts to offer their information as a company reference monthly (measured on a 1 to 5 scale).
  • Client Referrals - Generate 50 warm referrals from accounts (contact name, phone number, company name, email address) monthly (measured on a 1 to 5 scale).
  • Survey Responses - Maintain an average score of no less than 95% on all surveys received after interactions with accounts

Benefits:

  • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

  • Client Ambassador

    4 weeks ago

    Irvine, California, United States EBizCharge Full time

    Job Summary: We are seeking a highly motivated and results-driven Client Ambassador to join our team at EBizCharge. As a Client Ambassador, you will be responsible for developing and maintaining strong relationships with our existing clients, identifying opportunities for growth and improvement, and ensuring their satisfaction with our products and...

  • Client Ambassador

    4 weeks ago

    Irvine, United States EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP...

  • Client Ambassador

    2 weeks ago

    Irvine, United States EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP...

  • Security Ambassador

    1 month ago

    Irvine, California, United States MSCCN Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Security Lobby Ambassador to join our team at Allied Universal. As a Security Lobby Ambassador, you will be responsible for providing exceptional customer service to our clients and their guests, while also ensuring the security and safety of our facilities.Key ResponsibilitiesProvide superior...

  • Client Ambassador

    2 weeks ago

    Irvine, CA, United States EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP...

  • Security Officer Lobby Ambassador

    3 weeks ago

    Irvine, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...

  • Security Officer Lobby Ambassador

    3 weeks ago

    Irvine, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...

  • Westfield UTC Part-Time Sales Associate

    1 month ago

    Irvine, United States Studs Full time

    Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun...

  • Customer Service

    5 months ago

    Irvine, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area! As...

  • Irvine Spectrum CA, Part-Time Sales Associate

    4 weeks ago

    Irvine, United States Studs Full time

    Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun...

  • Westfield UTC Part-Time Sales Associate

    1 month ago

    Irvine, United States Studs Full time

    Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun...

  • Collections Specialist

    7 days ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionAppleOne is seeking a skilled Collections Specialist to join the finance team of a top website design company. In this role, you will manage and collect overdue payments, ensuring steady cash flow and up-to-date client accounts. This position involves regular communication with clients to resolve payment issues, negotiate terms,...

  • Pet Grooming Specialist

    4 weeks ago

    Irvine, California, United States Pets World Full time

    Job DescriptionAt Pets World, we're seeking a skilled Pet Grooming Specialist to join our team. As a key member of our grooming team, you'll be responsible for providing exceptional care and attention to our furry clients.Key Responsibilities:Greet and communicate with customers to determine their pet's grooming needs.Educate clients on different grooming...

  • Staffing Consultant

    3 days ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob Description***Must live local to the Irvine area*** If you like staying busy and doing MANY different things, keeping several balls in the air at once, this might be the job for you. We are a large privately-held employment agency. 50% of your job is recruitment, interviewing and job placement and 50% is SALES....business development! You...

  • Customer service representative

    7 days ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionHello there, A Customer service representative is needed Direct Hire, Monday - Friday Armstrong Ave, Irvine CA 92606 Pay $21/hr. 2+ years of Customer Service representatives. JOB SUMMARY: A client company of AppleOne is seeking Customer Services Representatives for a Tax preparation company. This candidate will be responding to...

  • Westfield UTC Sales Associate

    4 weeks ago

    Irvine, California, United States Studs Full time

    OverviewStuds is a pioneering ear piercing and earring brand recognized for its innovative approach to retail. As a Sales Associate at our Westfield UTC studio, you will be the face of our brand, delivering an exceptional client experience and driving sales growth.Key ResponsibilitiesRevenue GenerationMeet and exceed sales targets through exceptional client...

  • Receptionist

    1 week ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionAppleOne is seeking a Receptionist for a dynamic and growing client company committed to providing exceptional service to our clients. We pride ourselves on maintaining a professional and welcoming environment where teamwork and dedication are highly valued. We are currently seeking a proactive and personable Office Assistant to...

  • temp Legal Secretary

    3 weeks ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionA Temporary Legal secretary is needed Temporary (It is a temporary assignment to cover a leave for 2-3 months). M-F 8:30 am - 5 pm with 1-hour lunch. Irvine CA 92606 Salary is $30/hr. Must be capable of providing 2 forms of VALID ID. JOB SUMMARY: • Document Preparation: Draft, edit, and proofread legal documents, including...

  • Accounting Firm Receptionist

    1 week ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionClient is a professional CPA firm committed to providing exceptional service to our clients. We are seeking a proactive, friendly, and efficient Receptionist to join our team. This is an excellent opportunity for someone who is eager to learn, grow, and improve office processes while working in a fast-paced environment. If you...

  • legal assistant

    4 weeks ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionThis Legal Assistant Position Features: must have experience with personal injury on plaintiff side · Bilingual in English/Spanish preferred. Duties and skills required include: Maintaining complex calendars for multiple attorneys including scheduling meetings, depositions, mediations, and any other necessary appointments as...