Client Ambassador

2 months ago


Irvine, United States EBizCharge Full time

Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees unlimited earning potential, career advancement opportunities, and a dynamic work environment.


Client Ambassadors are responsible for developing and maintaining warm and friendly relationships with existing clients and generating reviews, references, and warm referrals for the sales team.


Responsibilities:

Proactively contact all assigned accounts to:

  • Build warm personal connections.
  • Confirm that the accounts view the company favorably and have had a positive experience thus far.
  • Identify from the accounts ways in which the company can continue to improve and share these ideas with sales management.
  • Reassure the accounts if they report outstanding issues or concerns and escalate appropriately, communicate updates in a timely manner to the accounts and share the details of resolution.
  • Verify the business software the accounts use and ensure all accounts are aware of the benefits of integration, email payment tools, and other beneficial services to expand usage of the company’s products. Assist with obtaining these additional features.
  • Obtain positive customer surveys, online reviews, references, and client referrals from accounts. Three client referrals requested in all positive interactions.
  • Ensure accounts are satisfied and request a survey response after all interactions - performance based in part on responses to surveys.
  • Discover if the accounts belong to any associations and work with any software resellers - generate potential partnership opportunities for the company.

Continuing Responsibilities:

  • Enter all updates correctly in the company’s CRM system and notify relevant parties if impactful changes are requested by accounts.
  • Develop ideas to enhance the experience for the company’s accounts and share a minimum of 5 suggestions at each monthly performance evaluation.
  • All other tasks as directed by sales leadership.

General Expectations:

  • Act with integrity in all interactions and develop trust with accounts.
  • Engage with accounts in a way that builds confidence in the company and projects a warm and friendly image.
  • Follow-up appropriately when needed to ensure accounts experience a high level of responsiveness, even if there is no substantive update or resolution to an outstanding item. • Work closely with the technical support and admin departments to ensure accounts are assisted in a timely manner.
  • Maintain positivity and high level of energy on the phone with accounts throughout each day. Performance Metrics:
  • Productivity Time - 5 hours outbound calls to assigned accounts daily (measured on a 1 to 5 scale).
  • 90-Day Touch - All assigned accounts contacted every 90 days at a minimum (measured on a 1 to 5 scale).
  • Online Reviews - Minimum 50 online reviews posted and logged in CRM system monthly from assigned accounts (measured on a 1 to 5 scale).
  • References - Obtain permission from a minimum of 50 accounts to offer their information as a company reference monthly (measured on a 1 to 5 scale).
  • Client Referrals - Generate 50 warm referrals from accounts (contact name, phone number, company name, email address) monthly (measured on a 1 to 5 scale).
  • Survey Responses - Maintain an average score of no less than 95% on all surveys received after interactions with accounts


Benefits:

  • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time


The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.



  • Irvine, California, United States Sun Life Financial Full time

    Job Description:As a Client Relationship Executive at Sun Life Financial, you will be responsible for the overall relationship and financial management of a portfolio of group benefit clients. This role requires strong account management and revenue generating skills to foster long-term growth and persistency.The ideal candidate will have excellent...


  • Irvine, California, United States Mandana Beverly Hills Full time

    Job OverviewWe are seeking a highly motivated Beauty Brand Ambassador to represent Mandana Beverly Hills. As the face of our brand, you will drive product awareness and sales within salons and spas.Key Responsibilities:Product Expertise: Develop in-depth knowledge of our product line, including ingredients, benefits, and application techniques.Client...


  • Irvine, California, United States ABM Industries Full time

    Job TitleThe Clean and Safe Environment Ambassador provides exceptional cleaning and upkeep services to assigned areas. This position involves following procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.ResponsibilitiesNotify Manager concerning the need for minor or major repairs or additions to building...


  • Irvine, California, United States Run With Stride Full time

    Job RequirementsDemonstrate excellent sales, communication, and customer service skills to provide exceptional experiences for clients.Show goal-oriented mindset with ability to achieve sales targets and contribute to the studio's growth.


  • Irvine, California, United States Xperience XRG Full time

    About Xperience XRGXperience XRG is a dynamic organization built on the unwavering dedication of team members who exude a relentless passion for delivering extraordinary eXperiences. Our foundation is rooted in fostering an environment where every individual can grow and thrive, making us a top workplace for five consecutive years.We believe in recognizing...


  • Irvine, California, United States HealthCare Recruiters International Full time

    **Company Overview:** HealthCare Recruiters International manufactures and sells medication dispensing machines that go inside retail or hospital pharmacies. As a customer-facing representative, you will act as the first point of contact for our clients, ensuring their drug dispensing machines are up and running to promote patient safety and care. **Job...


  • Irvine, California, United States AMS Retail Solutions Full time

    Job OverviewWe are seeking a skilled Field Sales Consultant to join our team at AMS Retail Solutions. As a Field Sales Consultant, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Visit customers to service/advise on vendor products and perform sales and support services in assigned...

  • Customer Service

    7 months ago


    Irvine, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area! As...


  • Irvine, California, United States Modern HR Full time

    Job OverviewModern HR is a dynamic organization building the future of how businesses handle employer responsibilities. We partner with businesses to ensure compliance, maximize efficiency, and boost profitability.We are looking for a Customer Service Ambassador to join our team in Irvine, CA. This role will provide exceptional customer service to clients...


  • Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionThis Accounting Assistant Position Features:• Chance To Work With A Collaborative Team• Progressive Environment• Opportunity To Grow• Great Pay to $52k AppleOne has partnered with a company that has an immediate need for an Accounting Assistant that is seeking the chance to work with a collaborative team in a progressive...


  • Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionAppleOne has partnered with a highly sought after financial firm seeking an Accounts Payable Specialist. Seeking an individual that demonstrates complex problem solving, attention to detail, organizational skills, and proficiency in accounting software. This company is offering great pay from 42k-53k depending on experience. Key...


  • Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionThis Sales Support Assistant Position Features:• Fast-paced Environment• Collaborative Team• Learning Opportunities• Great Pay to $52K AppleOne has partnered with a medical device company that has an incredible position available within their growing, high tech organization. The sales team has an urgent need for a Sales...


  • Irvine, California, United States Capital One Careers Full time

    At Capital One Careers, we're committed to helping our customers achieve financial freedom. As a Cafe Representative, you'll play a vital role in creating a welcoming environment for our clients and fostering a sense of community.Key Responsibilities:Engage with customers to provide insightful financial information and exceptional serviceCreate an inclusive...

  • Sales Admin

    5 days ago


    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionSales Admin at a Leading Tech Manufacturing Company in Irvine Salary: $24 - $26 per hour Are you a detail-oriented and organized professional looking for a dynamic role in a fast-paced environment? Our client, a cutting-edge tech manufacturing company based in Irvine, is seeking a motivated Sales Admin to join their growing...

  • Wealth Advisor

    5 days ago


    Irvine, United States Zions Bancorporation Full time

    Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment...


  • Irvine, United States Willow Laboratories Full time

    Job Summary:Willow is a health and wellness innovator harnessing the power of artificial intelligence and clinical evidence to drive meaningful change in healthcare. We are using cutting-edge technology, data, and a highly engaging user experience to revolutionize chronic disease management and prevention. We are looking for an experienced Sales...


  • Irvine, United States Goldman Sachs Full time

    MORE ABOUT THIS JOB: Consumer and Wealth Management (CWM) Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients,...


  • Irvine, CA, United States STUDS Full time

    Want to get paid to become an ear piercer at Studs? Apprentices undergo a minimum 6-week paid piercing training program inclusive of classroom style learning, observation, and hands-on training. We are looking for Apprentices to join our training program that will kickoff in January in our Austin studio . Upon successful completion of the program, ...

  • Pet Stylist

    2 weeks ago


    Irvine, United States Pets World Full time

    Job DescriptionJob DescriptionOur Mission: “Our brand promise is to help pets live the good life through delivering extraordinary service to all of our guests with love, compassion, fun and friendships”You must care about helping to improve the lives of pets and their owners. You must be outgoing, friendly, and helpful.Qualifications: A minimum of 1 year...


  • Irvine, United States ADP (Automatic Data Processing) Full time

    ADP is hiring an Accountant Channel Sales Representative.Do you thrive on networking to gain business and the opportunity to sell industry-leading solutions?Are you ready for your next best job where you can elevate your financial future?Do you want to join a fast-paced, inclusive environment with a culture of collaboration and belonging?If so, this may be...