Player Services Representative

2 weeks ago


Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time
Job Summary

We are seeking a highly skilled and customer-focused Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional guest service, fostering a supportive environment for team members, and maintaining the highest level of confidentiality and integrity.

Key Responsibilities
  • Guest Service: Provide next-level guest service to internal and external guests, demonstrating a deep understanding of our company's culture and values.
  • Team Support: Foster an environment of support and motivation for team members, promoting a positive and inclusive work culture.
  • Confidentiality and Integrity: Maintain the confidentiality of all privileged information in accordance with established procedures, company policy, and state regulations.
  • Cash Handling and Transactions: Perform verifications on loose and bundled money, coin transactions, and check cashing, as well as process jackpots, cash checks, and redeem valid gaming vouchers.
  • Asset Protection: Safeguard company assets and adhere to all player services policies and procedures, including Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan.
  • Financial Management: Maintain and balance all funds entrusted on an assigned shift, preparing reconciliation reports accordingly.
  • Guest Financial Transactions: Handle guest financial transactions, monitoring for fraud, forged/counterfeit currency, and/or vouchers or chips.
  • Database Management: Accurately and efficiently perform data entry tasks associated with Players Club memberships, recording and reporting database information to management.
  • Special Events and Promotions: Possess and maintain thorough knowledge of all special events, promotions, advertising campaigns, and community events, displaying superior people skills and project mature presence and confidence.
  • Problem Resolution: Resolve problems that are within the position's scope of authority and recommend courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
Regulatory and Compliance Responsibilities
  • Training and Licensing: Attend required training sessions offered by the Company and obtain and retain required license(s).
  • Compliance with Laws and Regulations: Perform duties described in compliance with local laws and regulations, taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Knowledge of Company Policies and Procedures: Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department and the Property's programs to address problem gaming.
  • Reporting Wrongdoing: Report any acts of wrongdoing of which the Team Member may have knowledge.
Qualifications

We are seeking a highly motivated and customer-focused individual with a high school diploma or GED. Banking and guest service experience is preferred, as is proficiency with menu-driven programs. The ideal candidate will be able to formulate and communicate ideas effectively.

A Virginia Racing Commission License is required for this position.



  • Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional guest service, fostering a supportive environment for team members, and ensuring the security and integrity of our...

  • Player Support Agent

    3 weeks ago


    Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Key Responsibilities: This role encompasses a variety of essential functions that are critical to the success of our operations. The following duties are fundamental to this position and are not exhaustive. Employees may be required to undertake additional tasks as directed by their supervisors. Delivers exceptional service to both internal and external...


  • Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Key Responsibilities:In this role, you will be instrumental in delivering exceptional service to both internal and external guests. Your contributions will include:Providing outstanding support and encouragement to fellow Team Members, fostering a positive work environment.Ensuring confidentiality of sensitive information in line with company policies and...


  • Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Key Responsibilities: This role encompasses a variety of essential functions that contribute to the overall guest experience. The following duties are integral to the position and are not exhaustive. Employees may be required to undertake additional tasks as directed by their supervisors. Delivers exceptional service to both internal and external guests,...

  • Game Room Attendant

    2 weeks ago


    Collinsville, Virginia, United States Colonial Downs Group LLC Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Game Room Attendant to join our team at Colonial Downs Group LLC. As a Game Room Attendant, you will be responsible for providing exceptional guest service, ensuring compliance with company policies and procedures, and maintaining a clean and safe gaming environment.Key...


  • Collinsville, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include taking phone calls, taking orders, making pizzas, completing cash transactions, and providing customers with a great customer...


  • Collinsville, Illinois, United States Accel Entertainment Gaming Full time

    Job OverviewABOUT ACCEL ENTERTAINMENTAccel Entertainment collaborates with local business proprietors to foster their success. We supply regulated electronic gaming machines and amusement devices in tailored, welcoming environments, complemented by exceptional service, marketing, and dedicated relationship management to enhance business outcomes. With a...


  • Collinsville, Illinois, United States Accel Entertainment Gaming Full time

    Job OverviewABOUT ACCEL ENTERTAINMENTAccel Entertainment collaborates with local business proprietors to enhance their operational success. We offer regulated electronic gaming machines and amusement devices within tailored, welcoming environments, supported by exceptional service, marketing strategies, and dedicated relationship management to continually...


  • Collinsville, Illinois, United States Accel Entertainment Gaming Full time

    Job OverviewABOUT ACCEL ENTERTAINMENTAccel Entertainment collaborates with local business proprietors to enhance their operational success. We supply regulated electronic gaming devices and amusement options in tailored, welcoming environments, backed by exceptional service, marketing strategies, and dedicated relationship management to continually improve...


  • Collinsville, Illinois, United States Firehouse Subs - Collinsville Full time

    Job SummaryThe Team Member is a critical role in the daily success of Firehouse Subs - Collinsville. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing high-quality food, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Greet and serve customers in a friendly and...


  • Collinsville, Illinois, United States Domino's Franchise Full time

    Customer Service Representative Opportunity at Domino's FranchiseWe are seeking a dedicated individual to join our team as a Customer Service Representative at Domino's Franchise. If you enjoy working in a fast-paced environment and providing exceptional service to customers, this role may be a good fit for you.Responsibilities include:Responding to customer...


  • Collinsville, Illinois, United States Circle K Full time

    Circle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. You will also be responsible for greeting customers, making purchase suggestions, and working with...


  • Collinsville, Illinois, United States Revity Credit Union Full time

    Job Description**About Revity Credit Union**Revity Credit Union is a not-for-profit organization that exists to serve its members. We are committed to providing a wide range of financial services, including accepting deposits, making loans, and offering a variety of other financial products.**Job Summary**We are seeking a highly motivated and...


  • Collinsville, Illinois, United States Domino's Franchise Full time

    Job SummaryAs a Customer Service Representative with Domino's Pizza, you will be responsible for providing exceptional customer service to our valued customers. Your duties will include taking phone calls, taking orders, making pizzas, completing cash transactions, and providing a great customer service experience. You will also be responsible for cleaning...


  • Collinsville, Illinois, United States Circle K Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...


  • Collinsville, Illinois, United States Domino's Franchise Full time

    Job OverviewAs a Customer Service Representative with Domino's Pizza, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our franchise.Key ResponsibilitiesCustomer Interactions: Respond to customer inquiries, resolve issues, and provide accurate information in a professional and courteous manner.Order...


  • Collinsville, Illinois, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Domino's Pizza team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to our valued customersTake phone calls and respond to customer inquiries in a timely and professional mannerProcess orders accurately and...


  • Collinsville, United States CEFCO Full time

    Customer Service Representative - Store #512 Collinsville, MS 39325, USA Req #127 Wednesday, August 21, 2024 CEFCO Convenience Stores is hiring both part-time and full-time Customer Service Representatives! CEFCO VISION STATEMENT: "To be a consumer-driven convenience retailer with engaged employees, who sells great food and provides great...


  • Collinsville, Illinois, United States Mike Halloran - State Farm Agent Full time

    Job OverviewMike Halloran - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.Key ResponsibilitiesEngage with...


  • Collinsville, Illinois, United States IL Dept of Children and Family Services Full time

    Job SummaryThe Illinois Department of Children and Family Services is seeking a highly organized and results-driven professional to serve as Area Administrator of Child Protection Services. This role will oversee Investigations Team Supervisors responsible for investigating allegations of child abuse and neglect. The successful candidate will provide input...


  • Collinsville, Illinois, United States Rollins Full time

    Job Title: Customer Service SpecialistAt Rollins, we are committed to providing exceptional customer service and delivering high-quality pest management services to our customers. We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team.Job Summary:The Customer Service Specialist will be responsible for providing...


  • Collinsville, Illinois, United States Rollins Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rollins. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide exceptional customer service...


  • Collinsville, Illinois, United States Rollins Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rollins. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide exceptional customer service...


  • Collinsville, Illinois, United States Rollins Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rollins. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service and support via phone, email, and...


  • Collinsville, United States Accel Entertainment Gam Full time

    Job DescriptionJob DescriptionSUMMARY: The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, as well as assisting in other areas as needed....