Player Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional guest service, fostering a supportive environment for team members, and maintaining the highest level of confidentiality and integrity.
Key Responsibilities- Guest Service: Provide next-level guest service to internal and external guests, demonstrating a deep understanding of our company's culture and values.
- Team Support: Foster an environment of support and motivation for team members, promoting a positive and inclusive work culture.
- Confidentiality and Integrity: Maintain the confidentiality of all privileged information in accordance with established procedures, company policy, and state regulations.
- Cash Handling and Transactions: Perform verifications on loose and bundled money, coin transactions, and check cashing, as well as process jackpots, cash checks, and redeem valid gaming vouchers.
- Asset Protection: Safeguard company assets and adhere to all player services policies and procedures, including Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan.
- Financial Management: Maintain and balance all funds entrusted on an assigned shift, preparing reconciliation reports accordingly.
- Guest Financial Transactions: Handle guest financial transactions, monitoring for fraud, forged/counterfeit currency, and/or vouchers or chips.
- Database Management: Accurately and efficiently perform data entry tasks associated with Players Club memberships, recording and reporting database information to management.
- Special Events and Promotions: Possess and maintain thorough knowledge of all special events, promotions, advertising campaigns, and community events, displaying superior people skills and project mature presence and confidence.
- Problem Resolution: Resolve problems that are within the position's scope of authority and recommend courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
- Training and Licensing: Attend required training sessions offered by the Company and obtain and retain required license(s).
- Compliance with Laws and Regulations: Perform duties described in compliance with local laws and regulations, taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Knowledge of Company Policies and Procedures: Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department and the Property's programs to address problem gaming.
- Reporting Wrongdoing: Report any acts of wrongdoing of which the Team Member may have knowledge.
We are seeking a highly motivated and customer-focused individual with a high school diploma or GED. Banking and guest service experience is preferred, as is proficiency with menu-driven programs. The ideal candidate will be able to formulate and communicate ideas effectively.
A Virginia Racing Commission License is required for this position.
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Player Services Representative
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Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full timeJob SummaryWe are seeking a highly skilled and customer-focused Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional guest service, fostering a supportive environment for team members, and ensuring the security and integrity of our...
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