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Customer Service Representative

2 months ago

Collinsville, Illinois, United States Rollins Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rollins. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain strong relationships with customers to ensure long-term loyalty and retention
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers
Requirements
  • 2+ years of customer service experience in a fast-paced environment
  • Proven track record of delivering exceptional customer service and resolving customer complaints
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and collaborate with internal teams
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts and tuition reimbursement

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.