Subject Matter Expert and Technical Trainer

2 weeks ago

Fort Walton Beach, Florida, United States Immersive Wisdom Full time

Job Summary

We are seeking a highly skilled Subject Matter Expert and Technical Trainer to join our team at Immersive Wisdom. As a key member of our organization, you will play a critical role in driving the adoption of our platform and providing exceptional customer support.

Key Responsibilities

  • Develop and deliver training programs to customers and internal stakeholders on the use and benefits of our platform.
  • Provide subject matter expertise to customers, helping them to understand and integrate our platform into their workflows.
  • Serve as a lead customer interface, ensuring seamless onboarding and account setup for customers.
  • Collect and analyze customer feedback, providing actionable insights to inform product development and improvement.
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to enhance our platform and services.

Requirements

  • Active TS/SCI security clearance.
  • Bachelor's degree or equivalent relevant experience in a related field.
  • Department of Defense experience or client-facing or product experience with a strong interest in supporting customers in the DoD.
  • Familiarity with Enterprise Software, SaaS, or other technology-related experience a plus.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts to a wide range of audiences.
  • High level of accountability and the ability to execute on multiple and competing projects and deadlines.
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience.
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
  • Passion for driving business value to customers through software development and new technology.
  • Proven development of excellent client relationship skills.
  • Strong work ethic and ownership of both company and client goals/objectives, focused on understanding, meeting and exceeding customer expectations.

About Us

Immersive Wisdom offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without having to be physically present, even in severely bandwidth-limited environments, using existing desktops and laptops.

The Immersive Wisdom software platform brings together existing sensor feeds, enterprise applications, maps, 3D data, geospatial sources, and video streams into a synchronized real-time, interactive remote collaborative operations center, accessible worldwide. Distributed users can interact via real-time sharing, presentation, annotation, and data query tools, and via live voice & chat, providing remote physical presence and real context.

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