Senior Operations Manager

4 weeks ago


Bentonville, Arkansas, United States Walmart Full time

About the Role

We are seeking a highly skilled Senior Operations Manager to lead our post transaction fulfillment team. As a key member of our business team, you will be responsible for delivering post transaction fulfillment propositions that drive customer retention, revenue growth, and profit for our eCommerce business.

Key Responsibilities

- Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement
- Conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience
- Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, substitutions, or canceling & editing orders

Requirements

- 5+ years of experience in business or product operations & strategy, process improvement, or related fields
- Strong oral and written communication skills, including the ability to develop and deliver complex messages in a simple, actionable way
- Strong analytical skills, creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis

What We Offer

- Competitive pay and performance-based bonus awards
- Comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and paid time off
- Opportunities for career growth and development in a dynamic and results-oriented environment

About Walmart eCommerce

We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.

Equal Opportunity Employer

We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions- while being inclusive of all people.



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