Visual Interpreter

2 weeks ago


Lafayette, Louisiana, United States Aira Full time
Job Title: Visual Interpreter

About the Role:

Aira is seeking a highly skilled and compassionate Visual Interpreter to join our team. As a Visual Interpreter, you will play a critical role in providing live, human-to-human professional assistance to individuals who are blind or have low vision.

Key Responsibilities:

  • Provide clear and accurate visual information to customers in real-time.
  • Utilize proprietary technology to assist customers with daily tasks and activities.
  • Work effectively with customers to understand their needs and provide personalized support.
  • Collaborate with the Aira team to ensure seamless customer experiences.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Fluent in English.
  • Right to work in the United States (excluded locations: CA, CO, D.C., IL, MA, NJ, NY, OR, and WA).
  • Private workspace with no background noise.
  • Computer system meeting Aira's technical specifications.
  • Ability to work a minimum of 25 hours per week, including weekends.

Preferred Qualifications:

  • Background in customer service, call center environment, or technical support.
  • Experience working with people with disabilities or accessibility technology.
  • Bilingual in French or Spanish (spoken and written conversational proficiency).

Aira's Values:

  • We are powered by people.
  • We pursue excellence & hold ourselves accountable for results.
  • We embrace change and agility.
  • We act with integrity, transparency, dignity and respect.
  • We are champions of inclusion, diversity and accessibility.

Aira's Operating Principles:

  • Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
  • Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
  • Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
  • Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
  • Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
  • Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
  • Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.

Benefits:

  • $20 base rate 4:00am - 12:00pm PST
  • $400 Annual technology stipend
  • Paid sick leave
  • Paid training
  • 100% remote work


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