Visual Interpreter PTE

2 weeks ago


Lafayette, Louisiana, United States Aira Full time
Job Title: Visual Interpreter PTE

Aira is seeking a highly skilled and dedicated Visual Interpreter to join our team. As a Visual Interpreter, you will play a critical role in providing exceptional customer experience to our blind and low vision customers.

About the Role

The Visual Interpreter is the most essential component of our service, often considered the 'secret sauce.' As the world's only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

Key Responsibilities
  • Clearly and accurately present on-demand visual information to blind and low vision customers.
  • Consistently answer calls while scheduled.
  • Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
  • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
  • Maintain strict data privacy standards and confidentiality.
  • Maintain regular and consistent attendance and punctuality.
  • Follow all of Aira's policies and procedures. Adhere to Aira's values, beliefs, and principles.
  • Anticipate Explorers' needs and provide exceptional customer experience.
  • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
  • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
  • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
  • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
  • Develop and maintain effective working relationships with team members and Explorers.
  • Set high standards of performance for self and others.
  • Assume responsibility and accountability for completing assignments and tasks successfully.
Requirements

The ideal candidate will possess the following skills and qualifications:

  • Be an enthusiastic, eager, and articulate communicator.
  • Be mission-driven, and have innate problem-solving skills.
  • Adapt well to new technological systems and processes.
  • Be comfortable using PCs, Macs, smartphones, applications, and online platforms.
  • Have strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
  • Have strong investigative research skills and be tenacious in the pursuit of information.
  • Utilize creative problem-solving skills and thrive under pressure.
  • Possess a strong vocabulary and know how to utilize descriptive language effectively.
  • Have a strong attention to detail.
Preferred Qualifications

The following qualifications are preferred but not required:

  • A background in customer service, a call center environment, or technical support.
  • Experience working with people with disabilities or with accessibility technology.
  • Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
  • Bilingual in French or Spanish (spoken and written conversational proficiency).
Benefits

Aira offers a competitive compensation package, including:

  • $20 base rate 4:00am - 12:00pm PST
  • $1 Swing 12:00pm - 8:00pm PST
  • $2 Nights 8:00pm - 4:00am PST
  • $3 Weekends 8:00pm Friday - 4:00am Monday PST
  • $400 Annual technology stipend
  • Paid sick leave
  • Paid training
  • 100% remote work - always was, always will be

Aira is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.


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