Housekeeping Supervisor, Lafayette Park Hotel

Job DescriptionJob Description

The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that's both gracious and intuitive. Winner of the 2020 Wine Spectator Award of Excellence, The Park Bistro & Bar is where contemporary bistro fare meets European flair, offering a vibrant atmosphere combined with farm-to-table California cuisine. The Spa at the Park promotes well-being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer. We offer retreat-like amenities and our friendly and knowledgeable team will ensure our guests have a memorable stay.

We are seeking a Housekeeping Supervisor to join our outstanding team.

Our Housekeeping Supervisors oversee, direct and assist in the completion of housekeeping tasks assigned to Room Attendants and House Attendants in guest rooms and corridors. Their careful eye for detail helps to ensure our Housekeeping staff maintains the hotel’s high standards of cleanliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prioritizes rooms to be cleaned to meet demands of early check-ins and high occupancy dates and updates status of rooms assigned to room attendants.
• Obtains a list of vacant rooms, which need to be cleaned immediately and the list of prospective checkouts in order to prepare work assignments.
• Upon completion of each inspection updates the Property Management System to reflect rooms that are vacant and clean.
• Visually inspects VIP rooms, guest rooms and corridors for cleanliness and appearance and marks the Housekeeping board to signify the room has been inspected and confirms the room attendant has marked the correct room status
• Takes requested inventories of furniture, fixtures, equipment and supplies.
• Insures that both the housekeeping carts and linen closets are kept clean, neat and well stocked according to departmental guidelines.
• Conducts orientation training of new employees to explain company policies, Housekeeping work procedures, and to demonstrate the use and maintenance of equipment.
• Monitors performance of room attendants and house attendants in assigned area and reports all information to the Executive Housekeeper.
• Gives instruction, guidance and communicates effectively and exercises good judgement, while reinforcing the hotel’s high standards of quality.
• Ensures all assigned jobs are completed within the shift.
• Assists room attendants and house attendants in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Assist room attendants in cleaning rooms if necessary.
• Expedites special guest requests such as extra towels, blankets, pillows, etc.
• Responds via radio to all requests for rooms from the Front desk.
• Responsible for the coordination and tracking of special projects as assigned by the Housekeeping Managers.
• Responds in a timely manner to guest requests, such as additional room amenities, towels, instructions on how to operate equipment in the room and other information as requested.
• Reports all maintenance deficiencies in guestrooms, corridors, and public areas via work order and or reporting the information to the Housekeeping Manager.
• All other duties as assigned by the supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities.

SUPERVISORY RESPONSIBILITIES

Assists in managing employees in the Housekeeping Department. Assists in the overall direction, coordination, and evaluation of the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; directing work, addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to provide clear direction and guidance to the Room Attendants and Housemen.

• Able to organize and prioritize work and meet deadlines.
• Able to perform all duties of a room attendant.
• Able to communicate effectively with others.
• Able to speak and comprehend the Spanish language.
• Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
• Very detail oriented, to ensure the quality of cleanliness.
• Ability to interpret a variety of instructions furnished in oral, diagram, or schedule form.
• Ability to read and write basic English in order to complete room status reports and all other necessary paperwork.
• Ability to exercise good judgement and maintain control over the performance of subordinates.
• Able to maintain a good working relationship with other departments, associates and guests.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

One-year previous housekeeping supervisory experience is preferred. Any combination of education and experience that provides the required knowledge, skill and ability. High school diploma is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; reach with hands and arms; and stoop, kneel and crouch. The employee must frequently lift and/or move up to 50 pounds and must be able to push and pull equipment weighing up to 100 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is usually moderate.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is between $22.00 and $24.00 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience, and education.

Lafayette Park Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

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