Customer Service Representative

1 day ago


Cincinnati, Ohio, United States Fifth Third Bank, N.A. Full time

Fifth Third Bank, N.A. is a leading financial institution that values exceptional customer service and expertise in banking.

We are seeking highly motivated and detail-oriented individuals to join our team as Consumer Contact Center Professionals I. As a member of our contact center, you will play a critical role in delivering outstanding customer experiences through phone calls, ensuring customers receive accurate information about our products and services.

Key Responsibilities:

  • Handle customer calls professionally and courteously, providing accurate information and explaining products and policies clearly.
  • Resolve complex customer inquiries within areas of expertise, making every effort to answer questions or solve problems during the call.
  • Assist customers with navigating self-service channels and provide guidance on more cost-effective options.
  • Enter or confirm customer information into various systems and initiate proper request forms as needed.
  • Develop knowledge of Bank products and services, suggesting improvements and changes to processes and policies for improved productivity and customer satisfaction.

Requirements:

  • High school education or equivalent required; prior customer service or call center experience preferred.
  • Excellent communication and problem-solving skills essential for resolving customer inquiries and issues.
  • Must be able to learn and understand Bank products and services, with a strong commitment to providing exceptional customer service.
  • Bilingual or multilingual skills a plus in a diverse customer base.

Work Environment:

The successful candidate will work in a dynamic and inclusive environment at our Cincinnati, Ohio location (45227), where we promote equal employment opportunity and celebrate diversity and inclusion.

Salary Estimate:

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, reflecting our commitment to fair compensation and growth opportunities.



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