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Technical Support Specialist

2 months ago

Elk River, Minnesota, United States TRIGO Full time
Job Description

As a Quality Resident Engineer at TRIGO, you will be responsible for ensuring customer satisfaction through technical support and quality issue resolution. Your primary goal will be to build a strong professional relationship with our customers at the plant level, identifying yourself as their representative and qualified to deal with production issues.

Key Responsibilities:
  • Customer Support: Provide technical support to customers, address quality issues, and promote the contracted customer's reputation.
  • Relationship Building: Establish a tight and solid professional relationship with customers at the plant level.
  • Problem Analysis: Analyze problems at our facility to find solutions and inform affected production plants to take corrective actions.
  • Communication: Maintain an open and straight communication line between OEM and the contracted customer.
  • Improvement Suggestions: Suggest improvements to both OEM and contracted customer.
  • Feedback and Reporting: Provide continuous feedback to customers about the status and evolution of existing claims.
  • Meetings and Audits: Participate in customer meetings and conduct regular audits to ensure customer satisfaction.
  • Training and Development: Keep yourself trained and updated on technical and quality-related specifics and business topics.
  • Competitor Intelligence: Be aware of and transmit to your TRIGO Resident Liaison Manager any project or initiative taken by our competitors.
  • Reporting and Communication: Report on a regular basis to the dedicated contracted partner's team or contact partner.
  • Launch Support: Participate in prototype, pre-serial builds, or line trials, launch support, and engineering changes at the customer's site.
  • Representation: Represent the contracted partner and the customer's interests.
  • Repair and Sorting: Coordinate repair and/or sorting activities on site, requiring written confirmation from the contracted client.
Required Skills:
  • Mechanical Skills: Strong mechanical skills and knowledge.
  • Communication Skills: Excellent written and verbal communication skills.
  • Process Control: Strong knowledge of process and process controls.
  • Standardized Work: Ability to identify and implement standardized work.
  • Audits: Experience with process and product audits.
  • Shipping and Receiving: Knowledge of shipping and receiving procedures.
  • Leadership: Strong personality able to give direction and lead teams.
  • Automotive Knowledge: Sequencing and knowledge of automotive parts (preferred).
  • Tier 1 Experience: Tier 1 experience (preferred).
Personal Skills:
  • Pressure Management: Ability to deal with pressure and ambiguous situations.
  • Adaptability: Eager to take on new challenges and responsibilities.
  • Self-Motivation: Self-motivated and self-starter.
  • Integrity: Strong integrity, used to act as the company's representative.
  • Relationship Building: Ability to build a long-term win-win pattern with clients.
  • Problem-Solving: Excellent problem-solving and customer relationship skills.
  • Availability: Ability to be on call at any time.