Collections Director

4 weeks ago


Chicago, Illinois, United States Harris & Harris Full time
Job Description

Harris & Harris is a leading revenue recovery firm specializing in the utilities, government, and healthcare markets. We're seeking a highly skilled Collections Director to join our team.

The ideal candidate will have a proven track record of leading a collections team to success, with a minimum of 5-7 years of experience in first and third-party agency experience. The successful candidate will be responsible for overseeing the collection efforts of the department, supervising the collections and cash applications staff, and driving results by ensuring goals, objectives, and standards are achieved for delinquency, charge-off, and total collection goals.

Key Responsibilities:

  • Lead a team of collections professionals to achieve revenue growth and customer satisfaction
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with other departments to drive change and exceed operational goals
  • Provide guidance and support to management staff to ensure effective handling of customer complaints and regulatory issues

Requirements:

  • High school diploma required; Bachelor's Degree preferred
  • Minimum of 5-7 years of first and third-party agency experience
  • Proven experience leading a collections team to success
  • Ability to develop and implement process improvements
  • Strong analytical and problem-solving skills

Why Harris & Harris?

Harris & Harris is a premier, full-service revenue recovery firm with over 50 years of experience. We take pride in our commitment to excellence, our employees, and our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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