Guest Relations Specialist
4 weeks ago
Hourly Rate: $23.00
POSITION SUMMARY
Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you possess a keen eye for detail and excel in a fast-paced environment? If so, a role within the Front Office at HV Global Group, Inc. could be an ideal fit for you.
As a Guest Relations Specialist, you will be the first point of contact for our Owners and guests, ensuring a warm welcome and seamless experience from arrival to departure. Your role will encompass managing guest check-ins and check-outs, providing comprehensive information about our services, and crafting personalized experiences that exceed expectations.
KEY RESPONSIBILITIES
- Adhere to company policies and procedures; report any incidents or unsafe conditions to management; maintain a professional appearance and uphold confidentiality of sensitive information.
- Greet and acknowledge guests in accordance with company standards; proactively address their service needs; assist guests with disabilities; express genuine gratitude to guests.
- Communicate clearly and professionally; handle phone inquiries with appropriate etiquette.
- Foster positive working relationships; collaborate with team members to achieve shared objectives; listen and respond effectively to employee concerns.
- Ensure compliance with quality assurance protocols.
- Remain standing, sitting, or walking for extended periods.
- Lift, carry, push, pull, and position objects weighing up to 10 pounds without assistance. Maintain a strong focus on customer service with a friendly demeanor.
- Be available to work a flexible schedule, including evenings, weekends, and holidays.
- Perform additional reasonable duties as assigned by Supervisors.
- Medical/Dental/Vision Insurance (HSA & FSA options available)
- Paid Time Off
- Paid Sick Leave as per state regulations
- Paid Holidays and Floating Personal Days
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Group Life and Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program
- Travel Discounts, including rates for family and friends
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