Guest Relations Specialist

4 weeks ago


Lodge, South Carolina, United States HV Global Group, Inc. Full time

Hourly Rate: $23.00

POSITION SUMMARY

Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you possess a keen eye for detail and excel in a fast-paced environment? If so, a role within the Front Office at HV Global Group, Inc. could be an ideal fit for you.

As a Guest Relations Specialist, you will be the first point of contact for our Owners and guests, ensuring a warm welcome and seamless experience from arrival to departure. Your role will encompass managing guest check-ins and check-outs, providing comprehensive information about our services, and crafting personalized experiences that exceed expectations.

KEY RESPONSIBILITIES

  • Adhere to company policies and procedures; report any incidents or unsafe conditions to management; maintain a professional appearance and uphold confidentiality of sensitive information.
  • Greet and acknowledge guests in accordance with company standards; proactively address their service needs; assist guests with disabilities; express genuine gratitude to guests.
  • Communicate clearly and professionally; handle phone inquiries with appropriate etiquette.
  • Foster positive working relationships; collaborate with team members to achieve shared objectives; listen and respond effectively to employee concerns.
  • Ensure compliance with quality assurance protocols.
  • Remain standing, sitting, or walking for extended periods.
  • Lift, carry, push, pull, and position objects weighing up to 10 pounds without assistance. Maintain a strong focus on customer service with a friendly demeanor.
  • Be available to work a flexible schedule, including evenings, weekends, and holidays.
  • Perform additional reasonable duties as assigned by Supervisors.
HV Global Group, Inc. is dedicated to providing its associates with a comprehensive benefits package, which includes:
  • Medical/Dental/Vision Insurance (HSA & FSA options available)
  • Paid Time Off
  • Paid Sick Leave as per state regulations
  • Paid Holidays and Floating Personal Days
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Group Life and Disability Insurance
  • Tuition Reimbursement
  • Employee Assistance Program
  • Travel Discounts, including rates for family and friends
HV Global Group, Inc. is an equal opportunity employer committed to fostering a diverse workforce and an inclusive workplace culture.

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