Clinical Specialist CRM Houston

2 days ago

Houston, Texas, United States Medtronic Full time
About the Role

We are seeking a highly skilled Clinical Specialist to join our team in Houston. As a Clinical Specialist, you will play a critical role in providing technical, educational, and operational support to our customers in the Cardiac Rhythm Management (CRM) field.

Key Responsibilities
  • Provide technical support to customers, including troubleshooting and resolving issues with CRM medical device systems.
  • Successfully complete CRM Field Technical Training, including online and field-based training.
  • Perform checks and interrogations of all CRM medical device systems post-sign-off.
  • Support implants of all CRM products post-sign-off.
  • Provide on-call support as needed on evenings and weekends post-sign-off.
  • Provide troubleshooting support as requested.
  • Assure completion of patient registration and any other required hospital documentation.
  • Help manage consignment inventory and trunk inventory once obtained.
  • Provide additional inventory support to meet customer needs.
  • Maintain software on programmers throughout the district as directed.
  • Assist with managing daily coverage logistics as needed.
  • Educate and train physicians, hospital personnel, and office staff on products or solutions for which training has been completed.
  • Assist with educating and training new Clinical Specialists and Sales Representatives post-sign-off.
  • Partner with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs.
  • Assist with obtaining customer POs throughout the quarter.
  • Have a basic understanding of the competitive landscape.
  • Independently identify customer needs and opportunities and provide feedback to Sales Rep(s) to support sales objectives.
  • Stay up to date on new products, solutions, and patient management offerings.
  • Complete all assigned training in a timely manner.
  • Perform other related duties as assigned.
Requirements
  • High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
  • Associate's Degree PLUS a minimum 4 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
  • Bachelor's Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
Preferred Qualifications
  • Thorough working knowledge of medical terminology and the medical device industry.
  • Proven ability to build/maintain positive relationships with peers and colleagues across organization levels.
  • Strong work ethic in accomplishing objectives of the position.
  • Expertise with Microsoft tools and other applications.
  • Ability to meet vendor credentialing requirements.
  • Excellent customer service skills.
  • Excellent interpersonal, written/verbal communication skills.
  • Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.
Physical Job Requirements
  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Frequent required travel to customer clinics, hospitals, and offsite meetings.
  • Continuous verbal and written communication.
  • Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
  • Sitting, standing, and/or walking for up to eight plus hours per day.
  • Environmental exposures include eye protection, infectious disease, and radiation.
  • Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
  • Frequently required to use hands to finger, handle, or feel objects, tools, or controls.
  • Ability to effectively use a mobile phone, PC, keyboard, and mouse.
  • Frequent bending/stooping, squatting, and balance.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
  • Must be able to drive approximately 80% of the time within assigned territory.
  • Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise.
  • CS's are required to work a number of weekends and holidays during the quarter, as determined by local management.
  • Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
  • Must have a valid driver's license and active vehicle insurance policy.
Travel Requirements
  • Minimum travel of 10%

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