Medical Receptionist
3 weeks ago
We are a large network of Medical Clinics in the Southern California Area, offering a wide range of medical services. Our team is passionate about delivering exceptional patient care and experiences.
Salary
$18-$24 per hour
Job Description
We are seeking an enthusiastic and dedicated professional to join our team as a Medical Receptionist. In this pivotal role, you will be the first point of contact for our patients and visitors, ensuring a positive experience right from their first interaction with us.
You will utilize your medical reception skills to provide outstanding service while coordinating patient flow, managing appointments, and maintaining accurate patient records. This position requires a person who is passionate about healthcare, has a keen eye for detail, and possesses exceptional organizational and multitasking abilities.
Responsibilities:
- Welcome patients and visitors in a warm, professional manner, addressing their queries promptly and efficiently.
- Schedule and confirm patient appointments, surgeries, and medical consultations.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Ensure the smooth flow of patients by communicating patient arrivals or delays to appropriate medical staff.
- Maintain patient confidentiality at all times in accordance with HIPAA regulations.
- Handle patient billing and payments, including insurance claim paperwork.
- Collaborate with medical and non-medical staff to ensure a seamless patient experience.
- Facilitate patient care by managing medical records, reports, and correspondence.
- Conduct patient satisfaction surveys and implement feedback for continuous service improvement.
Qualifications:
- Minimum of 2 years of experience in a medical reception or similar role within the healthcare industry.
- Proficient in medical terminology, healthcare systems, and patient scheduling software.
- Exceptional interpersonal skills with a demonstrated ability to communicate effectively with patients, families, and healthcare professionals.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- High level of accuracy and attention to detail, particularly with patient records and billing.
- Knowledge of insurance processes and claims.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Demonstrated commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
- Proactive problem-solving skills, with the ability to anticipate needs and issues before they arise.
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