Receptionist and Client Support Specialist

7 days ago


Glendale, Arizona, United States La Frontera Center Inc. Full time
Job Overview
EMPACT-Suicide Prevention Center, part of La Frontera family, is a leading non-profit organization dedicated to providing valuable community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. As an EEO/AA Employer, we offer a dynamic work environment where you can grow professionally and personally.

Job Summary
We are seeking a reliable and detail-oriented Receptionist (Outpatient Services Support Specialist) with previous experience in an outpatient behavioral health setting or similar environment to join our team. In this role, you will be responsible for answering the multiple-line phone system, scheduling appointments, greeting clients, and performing various clerical duties to ensure smooth clinic and client flow. The ideal candidate should have excellent communication and customer service skills, strong computer skills, and the ability to multitask effectively.

Responsibilities
• Answering a multiple-line phone system and responding to client inquiries
• Scheduling appointments and maintaining accurate records
• Greeting clients and providing a positive first impression
• Performing various clerical duties such as data entry, filing, and scanning documents
• Maintaining confidentiality and adhering to HIPAA guidelines
• Collaborating with the team to achieve departmental goals and objectives

Requirements
To be successful in this role, you must possess a minimum of two years of related experience and a high school diploma or equivalent. You should also have excellent communication and customer service skills, strong computer skills, and the ability to multitask effectively. A valid Arizona driver's license and fingerprint clearance card are required for this position. Bilingual Spanish is a plus, as we offer bilingual differential pay per hour. We provide a comprehensive benefits package that includes medical, dental, vision, and 403(b) retirement plan options. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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