Home Outlet Customer Service Representative
19 hours ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at E.C. Barton's Home Outlet. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.
About the Role
As a Customer Service Representative, you will be the face of our company, interacting with customers to understand their needs and providing solutions that meet their expectations. You will work closely with our sales team to identify opportunities to upsell and cross-sell products, and you will be responsible for maintaining a high level of product knowledge to provide expert advice to customers.
Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Build strong relationships with customers, understanding their needs and providing solutions that meet their expectations
- Work closely with the sales team to identify opportunities to upsell and cross-sell products
- Maintain a high level of product knowledge to provide expert advice to customers
- Contribute to a positive and productive team environment, supporting colleagues and contributing to the success of the store
Requirements
To be successful in this role, you will need to have excellent communication and interpersonal skills, a strong customer service focus, and the ability to work in a fast-paced environment. You will also need to be highly organized, with a strong attention to detail and the ability to multitask.
What We Offer
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer opportunities for professional development and growth, as well as a fun and supportive work environment.
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