Store Operations Manager

3 weeks ago

Doylestown PA, United States Wawa Full time
Job Summary

We are seeking a highly skilled and motivated General Manager/Manager in Training to join our team at Wawa. As a key member of our store operations team, you will be responsible for supporting the General Manager in the management of the entire store operation.

Key Responsibilities
  • Assist the General Manager in executing the organizational objectives, initiatives, and achievement of store and profit goals.
  • Provide assistance to maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and helping lead and develop a high-performing team.
  • Help manage the fuel offer where applicable and ensure customer and associate satisfaction, brand standards, and profitability.
  • Respond to customer complaints or inquiries and consult with the store management team to make final hiring decisions.
  • Support the General Manager with allocation of resources, prioritizing and delegating work, and effectively managing time through efficient scheduling and usage of labor hours.
  • Help allocate appropriate and adequate resources necessary for effective training execution as designed and conduct all aspects of management training.
  • Oversee and monitor the effective training of all associates to ensure proficiency of skills.
  • Assist the General Manager in creating and sustaining an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
  • Support the development of associates and store management team through appropriate talent management processes.
  • Help provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence.
  • Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.
  • Manage all safety programs and ensure proper execution and compliance.
  • Report and document all customer and associate incidents in the appropriate time frame and ensure compliance to all federal and local laws and to all company policies and procedures.
  • Assist the General Manager to meet or exceed key performance metric targets/projections and help deliver budgeted merchandise gross profit by executing the merchandise plan.
  • Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
  • Assist with management of financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals.
  • Analyze income statement and utilize reports to help ensure store's profitability.
  • Help manage inventory to maximize sales, control costs, and reduce waste; manage cash management procedures.
  • Build relationships with community partners to connect the store with its community and use working knowledge of organization's support structure to help develop support network and make business connections.
  • Ability to work with little or no supervision, handle multiple projects simultaneously and independently, and perform physical behaviors repetitively throughout a shift.
Requirements
  • Bachelor's degree in Business or related field preferred.
  • Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses.
  • Flexible availability which may include all shifts, weekends, and holidays, based on business needs.
  • Experienced in all areas of store operations, including foodservice.
  • Leadership experience in a fast-paced retail, food service, or fuel environment preferred.

We are an equal opportunity employer and welcome applications from diverse candidates. We will provide reasonable accommodation to complete an application upon request, consistent with applicable law.

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