Senior Operations Analyst, Marketplace Dynamics

4 weeks ago


San Francisco, California, United States Hims Full time
About the Role

The Sr. Operations Analyst, Marketplace Dynamics, will play a pivotal role in analyzing and reporting key factors driving staffing, scheduling, and forecasting demand and headcount needs to ensure a balanced marketplace that meets our growing customer demand.

Key Responsibilities
  • Lead complex data analyses and forecasting using tools such as SQL, Looker, or Excel/Google Sheets, uncovering trends and patterns to provide valuable insights into the 'why' behind these trends.
  • Ensure a balanced marketplace by providing detailed data-driven strategies and actionable recommendations on staffing levels during seasonal variances and other fluctuations in volume.
  • Track and monitor overall workforce operations, including productivity, engagement, retention, and coverage to identify trends and patterns that impact staffing and demand.
  • Monitor business performance daily to identify and mitigate issues/opportunities that are highlighted in the data. Work cross-functionally with Product, Customer Support, and Medical Affairs to address those issues and opportunities.
  • Build for scale: Proactively identify, codify, and implement a core platform for data-driven decision-making related to marketplace balance and workforce experience.
Requirements
  • BS/BA or equivalent, with a focus in analytics, business, economics, or finance (preferred)
  • 5+ years relevant experience in a strategic problem-solving role; prior experience in consulting, analytics, or healthcare operations in a fast-paced, high-growth, and rapidly changing environment, or similar
  • Quantitative Analysis and Data Modeling: Advanced proficiency in quantitative analysis, data modeling, and forecasting using tools such as Looker, Excel/Google Sheets, and no-code/low-code automation tools.
  • SQL Proficiency: Extensive experience with SQL, including writing complex queries and extracting data from multiple tables to support data analysis and reporting needs.
  • Forecasting Expertise: Expert knowledge of forecasting methodologies, preferably in a high-growth DTC company or consumer marketplace, with the ability to anticipate and plan for future volume changes and staffing needs.
  • Business Acumen: Excellent written and verbal communication skills, with proven experience presenting complex data and insights to senior cross-functional stakeholders clearly and concisely.
What We Offer
  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats


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