Massage Therapist and Customer Care Specialist
1 week ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and exceeding client expectations? As a Customer Service Representative at Massage Envy, you'll have the opportunity to make a real difference in people's lives while enjoying a dynamic and supportive work environment.
In this role, you'll be responsible for providing outstanding service to clients, promoting the value of Total Body Care, and supporting clinic flow. You'll also have the chance to grow and retain a client base, both in-person and through phone/email outreach.
We're committed to helping our team members succeed, with trained leadership, award programs, and a caring community that celebrates individuality and shares knowledge. If you're ready to join a growing community of experienced professionals who share your passion for delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities:
- Provide outstanding customer service and help clients feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
About Us:
At Massage Envy, we're dedicated to helping people feel their best. With a focus on total body care, we offer a wide range of massage and skincare services designed to promote relaxation, reduce stress, and improve overall well-being.
What We Offer:
- A competitive hourly rate plus tips, bonuses, and commissions
- Healthcare options including medical, dental
- Paid time off for employees
- Annual AMTA membership with insurance at no cost to you
- 20+ free continuing education courses every year
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- A free massage, skincare or stretch session each month
- 40% off all products
Salary Range: $18 - $21 per hour.
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