Customer Support Supervisor
2 days ago
At SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Supervisor, Starlink Customer Support, you'll play a critical role in ensuring our customers have an exceptional experience with our revolutionary satellite constellation, Starlink.
Key Responsibilities:- Lead a team of support associates in resolving customer issues efficiently and effectively.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with internal teams to identify and resolve root causes of customer issues.
- Provide coaching and training to support associates to enhance their skills and performance.
- Monitor and analyze customer feedback to inform process improvements.
- Ensure compliance with company policies and procedures.
- Bachelor's degree or 4+ years of professional experience in customer service or customer success.
- 2+ years of people management experience in synchronous customer support operations.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- Experience with customer relationship management (CRM) software.
- Knowledge of satellite technology and Starlink operations.
- Fluency in multiple languages.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Access to cutting-edge technology and innovative projects.
SpaceX is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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Customer Support Supervisor
5 days ago
Bastrop, Texas, United States SpaceX Full timeJob Title: Supervisor, Starlink Customer SupportAt SpaceX, we're revolutionizing the way people access the internet. As a Supervisor, Starlink Customer Support, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink service.Key Responsibilities:Lead a team of support associates in resolving customer issues...
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Customer Support Supervisor
4 days ago
Bastrop, Texas, United States SpaceX Full timeJob Title: Supervisor, Starlink Customer SupportAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Supervisor, Starlink Customer Support, you'll play a critical role in ensuring our customers have an exceptional experience with our revolutionary satellite constellation, Starlink.Key Responsibilities:Lead a...
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Customer Support Supervisor
2 weeks ago
Bastrop, Texas, United States SpaceX Full time{"title": "Customer Support Supervisor", "description": "Job SummaryAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Supervisor, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.As a leader on our customer...
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Lead Customer Support Supervisor
3 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob DescriptionAt SpaceX, we are seeking a highly skilled and experienced Customer Support Supervisor to join our team. As a key member of our Customer Support organization, you will be responsible for leading a team of support associates and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead a Team of Support...
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Customer Support Supervisor
3 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled and experienced Customer Support Supervisor to lead our Starlink Customer Support team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesTeam Leadership: Lead a team of customer support associates, providing...
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Starlink Customer Support Team Lead
3 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled and experienced Customer Support Supervisor to lead our Starlink Customer Support team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesTeam Leadership: Lead a team of customer support associates, providing...
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Customer Support Associate
6 days ago
Bastrop, Texas, United States SpaceX Full timeCustomer Support AssociateAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll be a key part of our Starlink team, ensuring our customers have an exceptional experience with our revolutionary satellite constellation.Responsibilities:Triage and resolve customer issues across multiple channels,...
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Customer Support Specialist
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeCustomer Support AssociateAt SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Customer Support Associate, you'll be a key part of our Starlink team, ensuring our customers have an exceptional experience with our revolutionary satellite constellation.Responsibilities:Triage and resolve customer issues across multiple...
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Customer Support Specialist
4 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at SpaceX. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Customer Support Specialist
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeAbout the RoleAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Specialist, you'll be a key part of our team, ensuring that our customers have an exceptional experience with our Starlink satellite constellation.ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Customer Support Specialist
4 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at SpaceX. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key ResponsibilitiesTriage and resolve customer issues across multiple channels,...
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Customer Support Associate
3 weeks ago
Bastrop, Texas, United States SpaceX Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at SpaceX. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesTriage and resolve customer issues across multiple channels, including digital and...
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Customer Support Specialist
3 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob Summary:SpaceX is seeking a highly skilled and bilingual Customer Support Specialist to join our Starlink team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key Responsibilities:Triage and resolve customer issues across...
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Customer Support Specialist
3 weeks ago
Bastrop, Texas, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key ResponsibilitiesTriage and resolve customer issues across multiple...
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Customer Support Specialist
7 days ago
Bastrop, Texas, United States SpaceX Full timeCustomer Support AssociateAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Key Responsibilities:Triage and resolve customer issues across multiple...
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Customer Support Associate
6 days ago
Bastrop, Texas, United States SpaceX Full timeCustomer Support AssociateAt SpaceX, we're revolutionizing the way people access the internet. As a Customer Support Associate, you'll be the face of our Starlink service, ensuring our customers have an exceptional experience.Key Responsibilities:Triage and resolve customer issues across multiple channelsProvide technical support to customers using hardware,...
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Customer Support Advocate
4 weeks ago
Bastrop, Texas, United States Work With Your Handz Full timeJoin Our Team as a Customer Support Advocate - 100% OnsiteAt Work With Your Handz, we have been a cornerstone of the Plumbing and HVAC sector, dedicated to excellence and community service. Our commitment goes beyond business; we strive to enhance the lives of our customers through exceptional service.A successful Customer Support Advocate not only excels in...
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Enterprise Customer Support Manager
3 weeks ago
Bastrop, Texas, United States Space Exploration Technologies Corporation Full timeAbout the RoleAs a key member of the Starlink customer support team at Space Exploration Technologies Corporation, you will lead a team that interfaces directly with customers, ensuring their needs are met and exceeded. This is a unique opportunity to be part of a revolutionary satellite constellation that will deliver low-latency broadband internet...
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Customer Support Associate
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeAbout the RoleAs a Customer Support Associate on the Starlink team at SpaceX, you will be the primary point of contact for customers experiencing issues with our satellite internet service. Your goal will be to provide exceptional support, ensuring that customers have a seamless and satisfying experience.Key ResponsibilitiesTriage and resolve customer...
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Customer Support Associate
1 week ago
Bastrop, Texas, United States SpaceX Full timeCustomer Support Associate - StarlinkAt SpaceX, we're revolutionizing the way people connect with each other and access information. As a Customer Support Associate on our Starlink team, you'll play a critical role in ensuring our customers have an exceptional experience with our satellite-based internet service.Key Responsibilities:Triage and resolve...