Customer Support Supervisor

2 days ago


Bastrop, Texas, United States SpaceX Full time
Job Title: Supervisor, Starlink Customer Support

At SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Supervisor, Starlink Customer Support, you'll play a critical role in ensuring our customers have an exceptional experience with our revolutionary satellite constellation, Starlink.

Key Responsibilities:
  • Lead a team of support associates in resolving customer issues efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to identify and resolve root causes of customer issues.
  • Provide coaching and training to support associates to enhance their skills and performance.
  • Monitor and analyze customer feedback to inform process improvements.
  • Ensure compliance with company policies and procedures.
Requirements:
  • Bachelor's degree or 4+ years of professional experience in customer service or customer success.
  • 2+ years of people management experience in synchronous customer support operations.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
Preferred Qualifications:
  • Experience with customer relationship management (CRM) software.
  • Knowledge of satellite technology and Starlink operations.
  • Fluency in multiple languages.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Access to cutting-edge technology and innovative projects.

SpaceX is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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