Customer Service Liaison

4 days ago


Lombard, Illinois, United States A.A. Anderson & Co., Inc. Full time
Job Summary

The Customer Service Representative will play a vital role in driving customer satisfaction and loyalty. This individual will be responsible for interacting with customers daily to address their inquiries, resolve issues, and provide exceptional service.

Key Responsibilities
  • Process customer inquiries in a timely and accurate manner
  • Communicate product knowledge and order fulfillment information to customers
  • Act as a liaison between customers, operations, and sales teams
  • Maintain client relationships through exemplary customer experience and professionalism
  • Attend product training sessions to support department and business goals
  • Support teamwork and communication within the department and organization
Requirements
  • High school diploma or equivalent
  • Strong attention to detail and high standards of work quality
  • Excellent communication skills, multi-tasking, and problem-solving ability
  • Excellent interpersonal skills; professional and outgoing personality
  • Pump, industrial hose, or filter experience preferred
  • Customer service experience in the industrial equipment industry preferred
Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer.



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