Customer Service Liaison
3 days ago
The Customer Service Representative will play a vital role in driving customer satisfaction and loyalty for A.A. Anderson & Co., Inc. This individual will be responsible for interacting with customers daily to provide product knowledge, order fulfillment, and general inquiries. The successful candidate will act as a liaison between customers, operations, and sales, ensuring timely and accurate processing of customer inquiries.
Key Responsibilities- Process quotes, orders, and RMAs in a timely and accurate manner.
- Coordinate with Engineering and Sales on inquiries requiring involvement from both groups.
- Prioritize, respond to, and flag incoming phone calls, e-mail messages, and faxes.
- Maintain client relationships by providing exemplary customer experience, empathy, and professionalism.
- Attend product training sessions to support department and business goals.
- Support teamwork and communication within the department and organization.
To be successful in this role, the ideal candidate will possess:
- A high school diploma or equivalent.
- Strong attention to detail and high standards of work quality.
- Excellent communication skills, multi-tasking, and problem-solving ability.
- Excellent interpersonal skills; professional and outgoing personality.
The following qualifications are highly desirable:
- An associate or bachelor's degree.
- Pump, industrial hose, or filter experience.
- Customer service experience in the industrial equipment industry.
- P21 (Prophet/Epicor), and/or equivalent ERP system usage.
- 2+ years of customer service experience, working in a call center or professional office environment.
A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
A.A. Anderson & Co., Inc. is an Equal Opportunity Employer.
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