Customer Service Liaison

3 days ago


Lombard, Illinois, United States A.A. Anderson & Co., Inc. Full time
Job Summary

The Customer Service Representative will play a vital role in driving customer satisfaction and loyalty for A.A. Anderson & Co., Inc. This individual will be responsible for interacting with customers daily to provide product knowledge, order fulfillment, and general inquiries. The successful candidate will act as a liaison between customers, operations, and sales, ensuring timely and accurate processing of customer inquiries.

Key Responsibilities
  • Process quotes, orders, and RMAs in a timely and accurate manner.
  • Coordinate with Engineering and Sales on inquiries requiring involvement from both groups.
  • Prioritize, respond to, and flag incoming phone calls, e-mail messages, and faxes.
  • Maintain client relationships by providing exemplary customer experience, empathy, and professionalism.
  • Attend product training sessions to support department and business goals.
  • Support teamwork and communication within the department and organization.
Requirements

To be successful in this role, the ideal candidate will possess:

  • A high school diploma or equivalent.
  • Strong attention to detail and high standards of work quality.
  • Excellent communication skills, multi-tasking, and problem-solving ability.
  • Excellent interpersonal skills; professional and outgoing personality.
Preferred Qualifications

The following qualifications are highly desirable:

  • An associate or bachelor's degree.
  • Pump, industrial hose, or filter experience.
  • Customer service experience in the industrial equipment industry.
  • P21 (Prophet/Epicor), and/or equivalent ERP system usage.
  • 2+ years of customer service experience, working in a call center or professional office environment.
Physical Requirements

A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

A.A. Anderson & Co., Inc. is an Equal Opportunity Employer.



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