Customer Service Liaison

3 weeks ago


Lombard, Illinois, United States Corporate Resources Full time

Corporate Resources is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Lombard, IL.

Job Summary:

We are a leading distribution company dedicated to delivering essential products across various industries. Our company thrives on efficiency, accuracy, and exceptional customer service. As a trusted partner in the distribution sector, we are looking for a motivated and detail-oriented Customer Service Representative to support our clients and ensure every customer interaction is handled with care and professionalism.

Responsibilities:

  • Provide exceptional customer service by handling inquiries, processing orders, and addressing concerns in a timely manner.
  • Coordinate with internal teams to ensure accurate and on-time delivery of products.
  • Maintain up-to-date records of customer interactions, orders, and service issues in our CRM system.
  • Resolve customer complaints or issues, working to provide solutions that ensure customer satisfaction.
  • Provide product information, availability updates, and shipping status to customers as needed.
  • Assist with returns, exchanges, and any follow-up communications related to orders.

Qualifications:

  • At least 1-2 years of experience in a customer service role within distribution or manufacturing required.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and experience using CRM software.
  • Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent verbal and written communication skills, with a focus on providing exceptional customer service.
  • Problem-solving skills and attention to detail, ensuring accuracy in order processing and customer interactions.

What We Offer:

$50,000 - $55,000 Annually + PTO, Benefits, 401K



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