Customer Service Team Lead
3 days ago
Are you a motivated and results-driven leader looking to take your career to the next level? We are seeking a Customer Service Team Lead to join our team at MCI Careers.
Job Summary:The Customer Service Team Lead will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. This role will also involve coaching and developing team members to achieve sales targets and improve customer satisfaction.
Key Responsibilities:- Lead a team of customer service representatives to achieve sales targets and improve customer satisfaction
- Coach and develop team members to improve their skills and performance
- Provide guidance and support to team members to ensure exceptional customer experiences
- Monitor and analyze customer feedback and sales data to identify areas for improvement
- Develop and implement strategies to improve customer satisfaction and sales performance
- Collaborate with other departments to ensure seamless customer experiences
- Minimum of 3 years of experience in customer service or a related field
- Proven leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to analyze data and identify areas for improvement
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven leader looking for a new challenge, please submit your application today.
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