Restaurant Operations Manager

3 weeks ago


Minneapolis, Minnesota, United States Subway Full time

Job Summary:

As a Restaurant Operations Manager at Subway, you will be responsible for overseeing the day-to-day operations of a single Subway unit. This includes managing the business, customers, and staff to maintain an efficient store and high level of customer service.

Key Responsibilities:

  • Recruit and train employees to ensure a thoroughly trained staff
  • Monitor and correct store employees' appearance and customer service practices
  • Provide employee training according to company guidelines and cross-train employees
  • Keep labor costs and food costs in line with budget
  • Calculate payroll for all employees
  • Handle all monies and bank deposits in a safe and responsible manner
  • Meet and exceed profit and loss goals
  • Generate all necessary operational and financial reports

Requirements:

  • Experience working with P&L statements, budgets, and cost controls
  • Basic PC knowledge
  • Experience in handling applicable government agencies
  • Certified by NRA (or local health department) in food handling preferred
  • Successful completion of the Subway manager training program
  • Ability to read company materials
  • Minimum 1 year retail or restaurant supervision and/or high performance as Subway employee

Work Environment:

Hands-on store setting, non-smoking, with a focus on maintaining a clean store and consistently high-quality food.

Customer Service and Community Relations:

  • Actively promote Subway within the community
  • Exceed customer expectations
  • Take a personal interest in customer satisfaction by talking with customers and checking product quality
  • Monitor and evaluate customer service times and take corrective action to meet QSC guidelines
  • Handle and resolve customer complaints quickly and equitably

Physical Demands:

  • Bend, stoop, and reach in order to receive inventory, stock, serve customers, and clean store
  • Carry up to 50 lbs
  • Stand and walk on a hard surface for 10 to 12 hours a day
  • Identify food quality through taste, texture, color, and odor
  • Use small tools that require good manual dexterity

Company Information:

Today, the SUBWAY brand is the world's largest submarine sandwich chain with more than 37,000 locations around the world.



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