Restaurant Operations Manager
3 weeks ago
Job Summary:
As a Restaurant Operations Manager at Subway, you will be responsible for overseeing the day-to-day operations of a single Subway unit. This includes managing the business, customers, and staff to maintain an efficient store and high level of customer service.
Key Responsibilities:
- Recruit and train employees to ensure a thoroughly trained staff
- Monitor and correct store employees' appearance and customer service practices
- Provide employee training according to company guidelines and cross-train employees
- Keep labor costs and food costs in line with budget
- Calculate payroll for all employees
- Handle all monies and bank deposits in a safe and responsible manner
- Meet and exceed profit and loss goals
- Generate all necessary operational and financial reports
Requirements:
- Experience working with P&L statements, budgets, and cost controls
- Basic PC knowledge
- Experience in handling applicable government agencies
- Certified by NRA (or local health department) in food handling preferred
- Successful completion of the Subway manager training program
- Ability to read company materials
- Minimum 1 year retail or restaurant supervision and/or high performance as Subway employee
Work Environment:
Hands-on store setting, non-smoking, with a focus on maintaining a clean store and consistently high-quality food.
Customer Service and Community Relations:
- Actively promote Subway within the community
- Exceed customer expectations
- Take a personal interest in customer satisfaction by talking with customers and checking product quality
- Monitor and evaluate customer service times and take corrective action to meet QSC guidelines
- Handle and resolve customer complaints quickly and equitably
Physical Demands:
- Bend, stoop, and reach in order to receive inventory, stock, serve customers, and clean store
- Carry up to 50 lbs
- Stand and walk on a hard surface for 10 to 12 hours a day
- Identify food quality through taste, texture, color, and odor
- Use small tools that require good manual dexterity
Company Information:
Today, the SUBWAY brand is the world's largest submarine sandwich chain with more than 37,000 locations around the world.
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