Personal Lines Account Manager

1 week ago


Troy, Michigan, United States VTC Insurance Group Full time
Job Description

The Personal Lines Account Manager at VTC Insurance Group plays a vital role in the production of new accounts and the retention of existing ones. This individual is part of the Personal Lines team and provides prompt, efficient, and high-quality service to customers in support of Producer/agency activities.


Key Responsibilities
  • Take initiative and strive to perform beyond customer expectations
  • Communicate and deliver the value that VTC brings to even the most challenging customers
  • Build and maintain the highest degree of relationships between customer, Producer, agency, and company personnel
  • Enable growth of agency revenue by securing new business through referrals, cross-selling, and up-selling
  • Retain existing customers by performing stewardship initiatives implemented by Personal Lines Manager to deliver an exceptional customer experience
  • Maintain knowledge of new developments or changes with carriers and new federal/state laws that may affect our customers' insurance programs.

Requirements
  • 2+ years of Personal Lines Account Manager experience
  • Property & Casualty License required
  • Professional Designations encouraged
  • Solid knowledge of all Personal Lines products
  • Excellent organization, planning, and prioritization skills
  • High level of computer proficiency
  • Work equally well independently and as a team
  • Excellent written and verbal communication skills
  • Strong analytical, problem-solving, and judgment skills
  • Self-starter and results-oriented team player with a constant focus on improving process
  • Ability to work efficiently with little direction in a fast-paced environment
  • Working knowledge of AMS360 account management system is preferred


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