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Airport Experience Coordinator: Chicago, IL

2 months ago

Chicago, Illinois, United States WorldStrides Full time
Job Summary

WorldStrides is seeking a highly skilled and experienced Airport Experience Coordinator to join our team in Chicago, IL. As an Airport Experience Coordinator, you will be responsible for providing exceptional customer service to our clients and their groups, ensuring a seamless and enjoyable experience from arrival to departure.

Key Responsibilities
  • Group Management: Efficiently and effectively handle groups and vendors in a customer-focused manner.
  • Issue Resolution: Manage any issues that arise with the group during the assignment.
  • Communication: Remain professional, positive, and friendly during challenging situations, and maintain open communication with the office staff throughout assigned shifts.
  • Special Requests: Accommodate special requests and anticipate the needs of the travelers.
Requirements
  • Availability: Availability during peak times of February through June.
  • Team Player: Team player who works well with students, teachers, local vendors, and WorldStrides staff.
  • Navigational Skills: Ability to navigate a group through the city by foot and subway efficiently.
  • Time Management: Time management and organizational skills.
  • Customer Service: Excellent customer service and oral communication skills.
  • Experience: Experience working with student populations (preferred).
  • Critical Thinking: Critical thinking and creative problem-solving skills.
  • Multitasking: Skilled at multitasking and able to work with minimal supervision.
  • Computer Literacy: Basic and fundamental computer literacy and skills.
  • Physical Demands: Able to remain on your feet for assigned shifts and to lift and/or move up to 30 pounds when assisting travelers with luggage.
Perks at Work
  • Flexible Schedule: Flexible schedule.
  • Mileage Reimbursement: Mileage reimbursement.
  • Paid Downtime: Paid downtime.