Director of Fulfillment Operations

3 weeks ago


Ohio Furnace Ohio, United States Jobs for Humanity Full time
About the Role

We are seeking a highly skilled and experienced Director of Fulfillment Operations to lead our operations team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve operational efficiency, customer satisfaction, and employee engagement.

Key Responsibilities
  • Develop and implement annual and long-term business plans to align with company objectives and regional needs.
  • Motivate and lead fulfillment location leaders to exceed business goals by aligning them with company mission, vision, values, and strategy.
  • Oversee the talent cycle, including selection, onboarding, training, development, and performance management.
  • Effectively manage market P&L, maximizing profits and minimizing losses.
  • Evaluate and enhance leadership and associate capabilities to meet business needs, prioritizing development activities and succession planning.
  • Partner with field stakeholders to improve regional processes, ensuring exceptional end-to-end fulfillment experiences and driving best practice adoption.
  • Ensure compliance with relevant Federal, state, and local regulations, including OSHA, CDL, DOT, and MHE within the region.
Requirements
  • 7-10 years of leadership and supervisory experience, including managing other leaders.
  • 7-10 years of experience in supply chain, fulfillment, or distribution segments required.
  • Multi-site management experience required.
  • Strong executive presence with the ability to leverage data for strategic decisions and operational success.
  • Effective communication style, delivering clear and succinct messages to stakeholders at all levels.
  • Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
  • People-first mentality with a solution-oriented approach.
  • Ability to travel up to 50% with the ability to work at a physical Fulfillment location within the region and be within an hour of a major airport.


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