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Youth Support Specialist

2 months ago

Union, Kentucky, United States Lighthouse Youth & Family Services Full time
Job Summary

Lighthouse Youth & Family Services is seeking a highly motivated and detail-oriented Customer Safety Specialist to join our team. As a key member of our front-line staff, you will be responsible for ensuring the safety and well-being of our youth and visitors.

Key Responsibilities
  • Greeting and Directing Visitors: Greet and direct visitors and clients, providing temporary visitor badges and maintaining a visitor's log.
  • Phone and Data Management: Answer, screen, and transfer inbound phone calls, and process requests for information, data, and/or documents, some of which may be highly confidential and/or sensitive in nature.
  • Problem Resolution: Resolve problems and inquiries in a timely manner, understanding when to escalate the issue.
  • Youth Support: Be aware of youth activities and whereabouts while maintaining a safe and productive environment at all times, and facilitate problem-solving with the youth as it relates to front-door/screening operations.
  • Screening Procedures: Follow proper screening procedures for youth and visitors entering the building, and maintain inventory of keys/badges, radios, and ensures functionality, notifying appropriate parties of discrepancies or breaches.
  • Fill-in Support: Fill in as a Youth Worker as needed, and respond to security breaches, preparing and filing reports describing incidents, accidents, or intruders.
Qualifications
  • Education: High School diploma/GED, required.
  • Experience: At least 1 year of experience working with youth.
  • Background: A background or college courses in education, social work, or psychology.
Why Work with Lighthouse Youth & Family Services
  • Rewarding Career: Make a difference in the lives of youth.
  • Diverse and Seasoned Agency: Work for a diverse, seasoned, and well-respected agency with an engaged leadership team.
  • Competitive Salary and Benefits: Enjoy a competitive salary, generous paid time off, and other paid leave options, including medical and other health insurance offerings, a 401(k) retirement plan, and tuition reimbursement.
  • Professional Development: Take advantage of paid training and professional development opportunities, licensure renewal reimbursement, and paid assistance with obtaining Trauma-Informed Care certification.
  • Casual Work Environment: Work in a casual dress environment with a great culture and work environment.