Customer Relationship Manager

7 days ago


San Jose, California, United States CCS Facility Services Full time
Job Title

Account Manager

About CCS Facility Services

We are one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses. Guided by a Service Heart, we are a company Built to Serve with a passion to exceed our customer's expectations.

Key Responsibilities
  • Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
  • Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
  • Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
  • Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
  • Coach, guide, and develop field personnel to enhance their skills and performance.
Qualifications
  • Excellent communication and interpersonal skills to effectively engage with clients and employees.
  • Strong problem-solving abilities to address issues promptly and proactively.
  • A passion for delivering exceptional customer service.
  • Proficiency in computer skills, particularly in Word and Excel.
  • Ability to multitask effectively in a fast-paced environment.
  • Bilingual proficiency in Spanish is preferred.
Benefits

We recognize, invest and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to providing the best employee and customer experience.

  • Competitive salary: $65,000 - $72,000 per year.
  • Opportunities for professional development and advancement.
  • Dynamic and collaborative work environment.
  • Health and wellness programs.
  • Be part of a growing company's success.


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