Customer Service Representative

2 weeks ago


Manassas, Virginia, United States Commonwealth of Virginia Full time
About the Position

The Commonwealth of Virginia is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at the Freedom Aquatic & Fitness Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing membership and program registrations, and ensuring a seamless experience for our members and guests.

Responsibilities
  • Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Process membership and program registrations, ensuring accurate and efficient transactions.
  • Manage front desk operations, including checking in members, processing payments, and maintaining a clean and organized workspace.
  • Communicate effectively with members, staff, and other departments to ensure a cohesive and supportive team environment.
  • Stay up-to-date on departmental policies, procedures, and programs to provide accurate information and support to members and guests.
Requirements
  • Previous customer service experience, preferably in a recreation or fitness setting.
  • Effective verbal and listening skills, with the ability to communicate respectfully and effectively with diverse populations.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills, including proficiency in database management and cash handling systems.
  • Ability to work a variety of shifts, including weekends and holidays, as needed.
Preferred Qualifications
  • Previous sales experience, with a focus on membership sales and promotions.
  • Knowledge of recreation and fitness programs, including group fitness classes and aquatic activities.
What We Offer

The Commonwealth of Virginia offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and growth, as well as a dynamic and supportive work environment.



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